Hi, I'm a new customer for Plusnet and I've a query about my slower sync speeds.
Before my line changed over to Plusnet it was on the previous tenants BT account. My modem/router gave downstream line stats as 25db with a sync speed of approx. 17Mb. Obviously I couldn't use it, it wasn't my service.
As soon as the phone line changed from BT to plusnet, the sync speed has dropped to 8128Kb. Plusnet have told me the same sync speed should be possible (as I expected) but why is the sync speed so low??
My concern is perhaps instead of ADSL2+, maybe my setup is still somehow old style 8meg ADSL? Is this possible and can I check?
I'm using a Billion 7402G on the Didsbury exchange.