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Standard User lenseman
(experienced) Tue 01-Nov-11 12:10:15
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Loyalty is worth nothing


[link to this post]
 
I have been with Plusnet for more than many years and have been using my own router all the time. Today I was reading various offers and my router is several years old and sometimes hesitates when it powers up so I considered buying a new one.
Before I part with any of my hard earned money I thought I would give Plusnet a call, after all they are giving them away to new customer if they agree to stay for twelve months and telling us every night what a great company they are. Well I have stayed for a hell of a lot longer than that, even when Plusnet was really bad in 2005 and 2006 I rode the storm and stayed, today I found out what Plusnet think of loyal customers, nothing, zilch, zero.
I was however offered a new router if I signed on for another twelve months, and for being a long suffering customer I wouldn’t have to pay postage, wow what a result!
So I decided that I will purchase my own router and consider where to move my phone and broadband package to because there are more choices than Plusnet and a lot of them don’t waste thousands of pounds on television advertising.

Rant over.

John B.

Plusnet Unlimited


Speed Down Could be anything on ADSL2+ (21CN)
Speed erratic


Take nothing but photographs, leave nothing but footprints.
Standard User Oldjim
(fountain of knowledge) Tue 01-Nov-11 12:15:15
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Re: Loyalty is worth nothing


[re: lenseman] [link to this post]
 
That is the standard offer for new customers
A free router but you pay the postage and if you leave before 12 months then you pay the cost of the router.
This doesn't affect the contractual notice period of 10 days
Standard User lenseman
(experienced) Tue 01-Nov-11 12:20:25
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Re: Loyalty is worth nothing


[re: Oldjim] [link to this post]
 
In reply to a post by Oldjim:
That is the standard offer for new customers
A free router but you pay the postage and if you leave before 12 months then you pay the cost of the router.
This doesn't affect the contractual notice period of 10 days


I can see that Jim, but expected a little sweetner after being with them so long.

I may not be a new customer and soon I may no longer be a customer!

John B.

Plusnet Unlimited


Speed Down Could be anything on ADSL2+ (21CN)
Speed erratic


Take nothing but photographs, leave nothing but footprints.


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Standard User Oldjim
(fountain of knowledge) Tue 01-Nov-11 12:25:43
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Re: Loyalty is worth nothing


[re: lenseman] [link to this post]
 
That is up to you and since you are on unlimited there may be other options.
However when you call Customer Options to get your MAC you may be surprised at whet they can offer. I don't know this from personal experience as I am on Value on a Market 3 exchange and there isn't really a sensible alternative (Talk Talk - Ha!) but from posts on the Plusnet forums I have seen a number of posters getting offers which kept them as customers.
For me I wouldn't touch the Thonson 585v8 with a bargepole - long may my Netgear DG834G v4 keep running
Standard User NilSatisOptimum
(member) Tue 01-Nov-11 12:33:38
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Re: Loyalty is worth nothing


[re: lenseman] [link to this post]
 
Loyalty is a relationship that Master and a Dog have. You have made the first step in snarling back, now bite and walk away, unless a kind voice beckons with a large tasty treat, then it becomes a partnership.

Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....
Standard User lenseman
(experienced) Tue 01-Nov-11 12:34:49
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Re: Loyalty is worth nothing


[re: Oldjim] [link to this post]
 
Note to self.
Must connection to EXTRA.

John B.

Plusnet Unlimited


Speed Down Could be anything on ADSL2+ (21CN)
Speed erratic


Take nothing but photographs, leave nothing but footprints.
Standard User lenseman
(experienced) Tue 01-Nov-11 13:02:07
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Re: Loyalty is worth nothing


[re: lenseman] [link to this post]
 
MAC ordered, Basic offer repeated and declined. MAC is on its way.

It still appears loyalty is worth nothing.

John B.

Plusnet Unlimited


Speed Down Could be anything on ADSL2+ (21CN)
Speed erratic


Take nothing but photographs, leave nothing but footprints.

Edited by lenseman (Tue 01-Nov-11 13:29:42)

Standard User 4M2
(committed) Tue 01-Nov-11 13:13:44
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Re: Loyalty is worth nothing


[re: lenseman] [link to this post]
 
lenseman,

Oldjim is correct: ask for a MAC key and they will bend over backwards to keep you (even out of contract,) including sending out a new router. Although as he says the TG585 v8 may not be that brilliant.

I use a TG585 v7 that was Plusnet branded and ran the 8.2.6.5 firmware through it and brought it back to Thomson defaults - log-in is now "admin" rather than "Administrator" - and it works a treat smile
Standard User brightd
(experienced) Tue 01-Nov-11 13:33:00
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Re: Loyalty is worth nothing


[re: lenseman] [link to this post]
 
If you are happy with the quality of your connection, and have been happy providing your own router for all of these years, it sounds very much as if you might be cutting off your nose to spite your face. I just hope that you are as happy with your new provider and their connection as you appear to have been with the PlusNet one for the past many years.

David

plusnet Broadband Extra customer
DrayTek Vigor 2800VG
Standard User lenseman
(experienced) Tue 01-Nov-11 13:53:41
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Re: Loyalty is worth nothing


[re: brightd] [link to this post]
 
In reply to a post by brightd:
If you are happy with the quality of your connection,


I think it was a case of accepted rather than happy. Now I am retired and widowed I have more time to use the Internet and look for alternatives. I see where you are coming from and I have signed nothing yet, I was only tempted to look abut two hours agoand prodded ito a MAC request by Plusnets response.

Fence, Grass, Greener, who knows.

John B.

Plusnet Unlimited


Speed Down Could be anything on ADSL2+ (21CN)
Speed erratic


Take nothing but photographs, leave nothing but footprints.
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