I've had a ticket open with plusnet for 6 weeks with speed issues in the evening
my router connects at 20mb down and 444k up and web pages take up to 1 minute to load.
I did a BT Speed test and it shows upload as around 40k and download at 800k
if i login as bt speed tester account i get full download/upload speed so the issue is being capped by plusnet
I called plusnet to chase my ticket i updated asking for a response days ago, after waiting 20 minutes on the phone i was told fault updates can only be done on email!
I am ready to ask for my mac code and report my complaint to offcom as they need to know about how poor plusnet as a company are!
if anyone can recommend a real ISP who dont advertise 20mb speed but restrict it so it dont work please let me know.. i am happy to pay more for a good service and require static IP.