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Standard User arobertson545
(newbie) Fri 25-Nov-11 19:41:47
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Broadband Disconnecting Every Night - It Never Used To!


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I am having problems with my broadband. The connection drops every night at least once. This might not be much of a problem but I lose the 5.5Mb to 6Mb that I used to get and I am have to settle with 3-4Mb on a 9dB margin to get a stable connection.

I have raised faults and an engineer has attended my house, but when he fixed a short in the line it helped for about a day and then the disconnections started again. I really am frustrated with this and I really would like an answer.
Administrator MrSaffron
(staff) Sat 26-Nov-11 18:27:03
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Re: Broadband Disconnecting Every Night - It Never Used To!


[re: arobertson545] [link to this post]
 
What times? It may be the issue has been there since last winter, but with earlier sunset it is more obvious.

ADSL experiences more noise once the sun has set, in the same way that AM radio gets worse at night

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User arobertson545
(newbie) Sun 27-Nov-11 07:13:55
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Re: Broadband Disconnecting Every Night - It Never Used To!


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
What times?


Between 7-10PM. This never used to happen even in the winter. I could stay connected on a 6dB margin but I now need to be on a 9dB margin to hold a connection. Plusnet aren't helping much.


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Standard User RobertoS
(sensei) Sun 27-Nov-11 09:55:47
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Re: Broadband Disconnecting Every Night - It Never Used To!


[re: arobertson545] [link to this post]
 
Have you bought or replaced anything electrical or electronic since it was OK? New phones, Sky box, fridge, central heating boiler etc. Rowing machine even, or next door got a cycling machine?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User jelv
(knowledge is power) Mon 28-Nov-11 10:25:52
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Re: Broadband Disconnecting Every Night - It Never Used To!


[re: arobertson545] [link to this post]
 
Is your router one which is supported by RouterStats? If so you might identify a particular time at which the margin drops and hopefully associate it with something being turned on.

jelv

Plusnet user since November 2001
Standard User RobertoS
(sensei) Mon 28-Nov-11 11:39:27
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Re: Broadband Disconnecting Every Night - It Never Used To!


[re: jelv] [link to this post]
 
RouterStats Lite has more configured routers of course smile. (@OP - scroll down the linked page).

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User arobertson545
(newbie) Wed 07-Dec-11 17:52:38
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Re: Broadband Disconnecting Every Night - It Never Used To!


[re: jelv] [link to this post]
 
In reply to a post by jelv:
Is your router one which is supported by RouterStats? If so you might identify a particular time at which the margin drops and hopefully associate it with something being turned on.


My DGN2000 does support RouterStats. I have been monitoring it for a while but when the line disconnects it doesn't relate to anything being turned on.
Standard User jelv
(knowledge is power) Wed 07-Dec-11 20:36:25
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Re: Broadband Disconnecting Every Night - It Never Used To!


[re: arobertson545] [link to this post]
 
Are you seeing any other significant drops in the noise margin which don't cause disconnects?

jelv

Plusnet user since November 2001

Edited by jelv (Wed 07-Dec-11 20:37:05)

ISP Representative orbrey
(isp) Thu 08-Dec-11 08:57:49
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Re: Broadband Disconnecting Every Night - It Never Used To!


[re: arobertson545] [link to this post]
 
Hi there,

If you could post a ticket ID we'd be happy to take a look and see if we can help this along for you?

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User arobertson545
(newbie) Sun 01-Jan-12 20:14:32
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Re: Broadband Disconnecting Every Night - It Never Used To!


[re: orbrey] [link to this post]
 
I don't have a ticket open, but my username is sjrinfroyle and I am sure you know me Matt smile.

This is still happening and raising faults isn't helping. The connection has disconnected several times tonight.
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