They have an existing Phoneline (Copper) with BT (and use BT for voice calls) and they are migrating from O2 Broadband(LLU). A plusnet sales adviser confirmed the spec of ADSL for this package is ADSL2+ with up to 20Mb speeds. The MAC was generated by O2 and recieved by Plusnet.
A ticket now appears in the plusnet customer portal, notifying the customer that:
...our earlier reply I can now confirm that the order has been accepted and the
appointment booked for 14/12/11 between 1PM and 6PM. Please ensure that you
are at the property during this period as the engineer will need access to
install the fibre equipment. If the engineer cannot gain access, a missed
appointment fee of £50 will be due.
When the engineer completes the work you may not experience fibre speeds
straight away. This is because we need to manually adjust your speed profile
when the order completes, so the change should be effective within 24-48
hours, please be patient with us whilst we do this for you.
The customer never initiated a support ticket and is confused by what appears to be an engineer visit, and something to do with...fibre.
Can anyone shed light on this. The only thing I thought was that it may have been related to the migration from O2 LLU to whatever backhaul Plusnet use, presumably BTW?
Edited by RiffRaff (Wed 07-Dec-11 19:28:22)