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Standard User wingco1
(legend) Thu 15-Dec-11 18:54:07
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Plusnet Value


[link to this post]
 
Am I right in thinking that "Value" doesn't have any email addresses as part of the package?
Standard User Oldjim
(fountain of knowledge) Thu 15-Dec-11 19:40:55
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Re: Plusnet Value


[re: wingco1] [link to this post]
 
Nope
It is included as standard with all products but I haven't managed to find a reference
However if you don't request one during signup then you need to follow the instructions here https://www.plus.net/support/email/common_questions....

Edited by Oldjim (Thu 15-Dec-11 19:44:39)

Standard User wingco1
(legend) Thu 15-Dec-11 21:12:10
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Re: Plusnet Value


[re: Oldjim] [link to this post]
 
I'm sure I've read in a PN email that an email address was setup but I can't find it now. However when I go to the "manage my mail" link from a recent email I get a message,

"If you are an existing customer
Unfortunately, this feature is not available with your current account. To raise any queries and to upgrade your account, please use the Contact Us tool here at the Portal

If you have recently joined PlusNet
It may take up to 30 minutes until you can access this feature of your account. Please try again later."


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Standard User Oldjim
(fountain of knowledge) Thu 15-Dec-11 21:45:10
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Re: Plusnet Value


[re: wingco1] [link to this post]
 
I seem to remember something odd recently where it had to be enabled as, if it wasn't requested when the account was setup, you couldn't do it via Manage my Mail
If you wait until tomorrow I am sure it will be picked up
A quick search found this
http://community.plus.net/forum/index.php?topic=93023.0
http://community.plus.net/forum/index.php/topic,8736...

Edited by Oldjim (Thu 15-Dec-11 21:49:37)

Standard User reserved
(fountain of knowledge) Thu 15-Dec-11 21:56:03
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Re: Plusnet Value


[re: wingco1] [link to this post]
 
My "default" email address is postmaster@username.plus.com

Dennis

plusnet value & talkanytime

Edited by reserved (Thu 15-Dec-11 22:04:06)

Standard User wingco1
(legend) Thu 15-Dec-11 22:13:59
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Re: Plusnet Value


[re: Oldjim] [link to this post]
 
Thanks for that. It would have been helpfull if it was possible to view all email addresses attached to an account. I've attempted to set one up, but as the new broadband and new laptop is a christmas present from my mate to his wife, I'll not be able to check it's working until after New Year.
Standard User The_Islander
(newbie) Thu 15-Dec-11 23:51:14
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Re: Plusnet Value


[re: wingco1] [link to this post]
 
I have Plus Net value and managed to set up email ok. Try this link https://portal.plus.net/manage_my_mail

The Islander
Standard User reserved
(fountain of knowledge) Fri 16-Dec-11 08:46:28
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Re: Plusnet Value


[re: wingco1] [link to this post]
 
In reply to a post by wingco1:
Thanks for that. It would have been helpfull if it was possible to view all email addresses attached to an account.


My are all shown in the "manage my mail" page.

Dennis

plusnet value & talkanytime
Standard User wingco1
(legend) Fri 16-Dec-11 10:45:55
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Re: Plusnet Value


[re: reserved] [link to this post]
 
I've tried to get to Manage my mail from various locations including the portal and get the "If you are an existing customer
Unfortunately, this feature is not available with your current account. To raise any queries and to upgrade your account, please use the Contact Us tool here at the Portal"
frown

However I was able to accesss this last night.
ISP Representative orbrey
(isp) Fri 16-Dec-11 11:09:43
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Re: Plusnet Value


[re: wingco1] [link to this post]
 
Hi wingco1,

I believe the message you quote is what's received when no mailboxes have been created, as Jim says. If you've now added one it'll take a couple of hours or so to be created, once that's done you should be able to use the Manage My Mail page as normal. Please let us know if that's not the case, if you could advise of a username or ticket we'll be happy to take a look and see if we can sort it for you.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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