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Standard User willsweet2
(newbie) Tue 03-Jan-12 11:05:26
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ordered my mac


[link to this post]
 
Called cancellations just as they opened. Any idea how long ill wait? I know its up to 5 working days but any estimates?

Cheers,
Will.
ISP Representative orbrey
(isp) Tue 03-Jan-12 11:53:22
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Re: ordered my mac


[re: willsweet2] [link to this post]
 
Hi Will,

The MAC will be added to your ticket on the fifth working day.

Hope that helps,

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User willsweet2
(newbie) Tue 03-Jan-12 11:55:08
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Re: ordered my mac


[re: orbrey] [link to this post]
 
In reply to a post by orbrey:
Hi Will,

The MAC will be added to your ticket on the fifth working day.

Hope that helps,


Thanks for your reply, I appreciate it but I was under the impression it was "up to" 5 working days. So is there no possibility it could be any earlier?


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Standard User RobertoS
(sensei) Tue 03-Jan-12 12:14:04
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Re: ordered my mac


[re: willsweet2] [link to this post]
 
Simple obstruction. Compare and contrast.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User willsweet2
(newbie) Tue 03-Jan-12 12:25:01
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Re: ordered my mac


[re: RobertoS] [link to this post]
 
Now that's a good policy smile. Anyway to speed up Plusnet's MAC Code process?
Standard User RobertoS
(sensei) Tue 03-Jan-12 12:59:14
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Re: ordered my mac


[re: willsweet2] [link to this post]
 
Dunno. On 4 Feb last year, during a conversation with support about the price rises and the effect on me, I decided to leave O2, and asked her for my MAC.

That was some time during the afternoon. It arrived by email at 17:03. So it isn't just Newnet.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User willsweet2
(learned) Tue 03-Jan-12 13:02:19
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Re: ordered my mac


[re: RobertoS] [link to this post]
 
Thanks for the reply. I do hope that plusnet will send it today as I'm desperate for it! The good thing is we spoke to them just as they opened so hopefully I'm first in queue wink/
Standard User RobertoS
(sensei) Tue 03-Jan-12 13:36:15
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Re: ordered my mac


[re: willsweet2] [link to this post]
 
Matthew's reply was quite specific frown. Not "by". "on". Though the FAQs say "within".

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.

Edited by RobertoS (Tue 03-Jan-12 13:38:02)

Standard User willsweet2
(learned) Tue 03-Jan-12 13:39:42
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Re: ordered my mac


[re: RobertoS] [link to this post]
 
I know, it's a joke. I have found Plusnet's service somewhat lacking in 2011.
Standard User GeorgeLloyd
(fountain of knowledge) Tue 03-Jan-12 13:59:23
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Re: ordered my mac


[re: willsweet2] [link to this post]
 
I can't understand why PlusNet hang on to the last minute to issue MACs. It leaves a nasty taste so customers are unlikely to return.

George
plusnet smile
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