Hi guys, i've had plusnet broadband since moving in to my flat in september ad have been experiencing slow speeds since day one. Obviously i was advised for the first few weeks that the line was 'settling' but things didn't improve.
Initial speed estimates were 5.5meg. I was getting a sync speed of 3meg and an actual connection speed of 0.15meg download 0.01meg upload.
I've phoned them countless times, emailed them to provide them with additional information such as capturing packet data with Wireshark. I think i've gone above and beyond what could be reasonably expected of me and can't help but feel that most people would have given up by this stage which is what they were intending for me to do.
Now i'm waiting for them to sort out a problem with their fault logging system so that they can organise an engineer to visit. They have told me that 'should the problem be found to be in the internal wiring that i would be liable to pay £60.
So are they just going to send round an engineer who will then blame the internal wiring charging £60, then we'll have to get someone to fix the internal wiring, then prove that the fault remains, try and open a new fault ticket and get the £60 back?
What do you think?
I think paying for line rental and broadband for a narrowband speed line has been too expensive already and that i'm being put in a situation where i feel i'm having to make a gamble on an ISP who have already repeatedly proved themselves dubious.
Could i cancel my broadband now claiming it not to be fit for purpose? Or are they going to refuse as i've not exhausted all of their options by accepting an engineers visit?