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Standard User camieabz
(sensei) Thu 19-Jan-12 12:30:39
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FAO Orbrey


[link to this post]
 
You have a PM. If Orbrey isn't available today, would appreciate another PN rep letting me know. Kind of urgent.

Ta!

~~~~~~~~~~


© Camieabz 2002-2011

All Connection Data ~ plusnet

Scottish Labour politician: “The SNP are on a very dangerous tack. What they are doing is trying to build up a situation in Scotland where the services are manifestly better than south of the border in a number of areas.”

Interviewer: ”Is that a bad thing?”

Scottish Labour politician: “No, but they are doing it deliberately.”
ISP Representative orbrey
(isp) Thu 19-Jan-12 14:24:05
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Re: FAO Orbrey


[re: camieabz] [link to this post]
 
Cheers for the heads up Camie, hope I've sorted it - let me know if there's any issues tomorrow and I'll get on top of them.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User johnjburness
(eat-sleep-adslguide) Fri 20-Jan-12 20:05:44
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Re: FAO Orbrey


[re: orbrey] [link to this post]
 
In reply to a post by orbrey:
Cheers for the heads up Camie, hope I've sorted it - let me know if there's any issues tomorrow and I'll get on top of them.


Hi, Matt, can you look at a PM that I've sent you, please?

Regards,
John
O2 User
Also a FRUSTRATED O2 Box User


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ISP Representative orbrey
(isp) Mon 23-Jan-12 14:27:27
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Re: FAO Orbrey


[re: johnjburness] [link to this post]
 
Hi john,

I responded earlier on today, hope that helps.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Pukka
(regular) Wed 25-Jan-12 23:43:00
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Re: FAO Orbrey


[re: orbrey] [link to this post]
 
Been with plusnet 6 years (username Nokoni) and moving ISP for various reasons, no problems with Plusnet. However, after requesting my MAC code on the 24th I have been informed i must wait 5 days!! until the 30th - very disappointed and angry. I sure this 'could' be provided sooner.

Thanks
Pukka
Standard User RobertoS
(sensei) Wed 25-Jan-12 23:48:36
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Re: FAO Orbrey


[re: Pukka] [link to this post]
 
Two recent threads. Official complaint might be an idea.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
ISP Representative orbrey
(isp) Thu 26-Jan-12 09:38:25
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Re: FAO Orbrey


[re: Pukka] [link to this post]
 
Hi pukka,

I've updated your ticket for you, hope that helps. Thanks a lot for your custom.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User RobertoS
(sensei) Thu 26-Jan-12 10:10:02
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Re: FAO Orbrey


[re: orbrey] [link to this post]
 
Hi Orbrey,

The official complaint suggestion was to bring customer pressure to bear on the management, as well as what you guys are reporting upwards. The more they get told, the more it might sink in smile. Might frown !

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User warweezil
(fountain of knowledge) Thu 26-Jan-12 19:53:11
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Re: FAO Orbrey


[re: RobertoS] [link to this post]
 
Maybe a call to OFCOM to let then know about what looks to be an abuse of the 5 day rule, I have notified them of this after a friend came up against this, sadly I didnt tumble what was going on before he finally got his MAC, but for them to act in this manner does not reflect well on the brand.

Any ISP that thinks that selling my click traffic is acceptable is MisinPHORMed My Broadband Speed Test
Market 1 (IPSC) - a BT group investment NOT Spot
Standard User Pukka
(regular) Thu 26-Jan-12 23:04:10
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Re: FAO Orbrey


[re: orbrey] [link to this post]
 
In reply to a post by orbrey:
Hi pukka,

I've updated your ticket for you, hope that helps. Thanks a lot for your custom.


Hi Matthew

Thanks for the swift response this morning. During the day I had a change of heart, had a chat with a nice chap at Plusnet and decided to stay albeit on a slightly diff product...added my phone too smile

Cheers
Pukka
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