I seem to be having a problem logging a ticket on the website. Every time go through the broadband fault checker it asks for contact details and goes straight to a page saying the ticket has been logged - but I can't find any open tickets. So, as I can't find a way to give any detail for the call I thought I'd provide it here.
The account ID is thompsob and it is my parents internet connection.
They have had line problems for a couple of weeks. Last weekend it bricked the router and I had to replace it with another one (firmware bricked and couldn't be reloaded). Yesterday noticed they had a lot of audible noise on the line, got BT out and they fixed it. No noise now, quiet as a mouse.
However, latency has gone through the roof. The connection seems from what I can tell to be unstable (most nights it disconnects despite it now having a 15dB target noise margin). Connection at the moment is 4Mb but IP profile is 135Kb and the plusnet profile is 256Kb.
BT Speedtest result is :
Download speedachieved during the test was - 84 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Your DSL Connection Rate :4032 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
I also have TBB quality monitor on the line which can be seen via this link
As you can see a lot of dropped packets, high latency and not a good experience. The last half hour of that graph is plugged into the test socket.
Online gaming is impossible. Browsing is slow and hit and miss. Obviously streaming is out of the question. Could someone please have a look at this?