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Standard User xon
(experienced) Tue 31-Jan-12 09:40:59
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Referrals gone after my PN account was closed


[link to this post]
 
First the background; I sold my house and moved out on 1/7/11, I tried to retain my PN land line phone number to automatically forward calls to my mobile phone, but was advised that it would not be possible. Discussed it all with PN and suspended my account until the end (ish) December 2011, in the hope that I would swiftly find another home and simply restart my PN account at my new address smile

Subsequently I spoke to someone from PN in December who explained that due to OFCOM rules that PN would have to close my account at a pre-agreed cost of £25.00 to cover the suspension. Consequently it seems that I have "lost" the value of my referrals worth roughly £8.00 a month.

Seems to be a little daft to me, as PN have effectively saved themselves the cost of my referrals whilst retaining the customers, so far; there again maybe PN are shrewd folk. What incentive is there for me to refer PN again, now that my account is closed?

coolGo with the flowcool

xoff


Standard User Oldjim
(fountain of knowledge) Tue 31-Jan-12 09:48:44
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Re: Referrals gone after my PN account was closed


[re: xon] [link to this post]
 
Although the account - the suspended bit - is closed it will have (should have) been downgraded to PAYG and you will continue to receive the referrals.
Standard User xon
(experienced) Tue 31-Jan-12 11:00:42
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Re: Referrals gone after my PN account was closed


[re: Oldjim] [link to this post]
 
Attempted to login using my account name and password but get this response.....

Invalid username or password. Please try again.

Looks like its a closed account frown and I specifically pointed out, to the PN rep that I had referrals.

coolGo with the flowcool

xoff



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Standard User Oldjim
(fountain of knowledge) Tue 31-Jan-12 11:04:44
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Re: Referrals gone after my PN account was closed


[re: xon] [link to this post]
 
Flagged up
Standard User xon
(experienced) Tue 31-Jan-12 11:11:42
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Re: Referrals gone after my PN account was closed


[re: Oldjim] [link to this post]
 
Thanks for your help smile

coolGo with the flowcool

xoff


ISP Representative orbrey
(isp) Tue 31-Jan-12 11:54:12
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Re: Referrals gone after my PN account was closed


[re: xon] [link to this post]
 
Hi xon,

Any chance you could PM me a ticket ID or your username please? I'd be happy to take a look and see what I can do.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User johnjburness
(eat-sleep-adslguide) Tue 31-Jan-12 13:27:27
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Re: Referrals gone after my PN account was closed


[re: Oldjim] [link to this post]
 
When downgraded to the PAYG Account, this would have been a "free" account which does not get referal allowances!

In reply to a post by Oldjim:
Although the account - the suspended bit - is closed it will have (should have) been downgraded to PAYG and you will continue to receive the referrals.


Regards,
John
O2 User
Also a FRUSTRATED O2 Box User
Standard User Oldjim
(fountain of knowledge) Tue 31-Jan-12 13:33:00
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Re: Referrals gone after my PN account was closed


[re: johnjburness] [link to this post]
 
It doesn't generate them but can receive them
http://community.plus.net/forum/index.php/topic,9357...

Edited by Oldjim (Tue 31-Jan-12 13:35:33)

Standard User pcoventry76
(knowledge is power) Tue 31-Jan-12 14:39:21
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Re: Referrals gone after my PN account was closed


[re: xon] [link to this post]
 
In reply to a post by xon:
Attempted to login using my account name and password but get this response.....

Invalid username or password. Please try again.

Looks like its a closed account frown and I specifically pointed out, to the PN rep that I had referrals.


The member centre is always doing that - even with a account destroyed it can be reactivated again in a way that all the components are re activated. I used to do that lots!
Standard User xon
(experienced) Tue 31-Jan-12 15:46:00
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Re: Referrals gone after my PN account was closed


[re: xon] [link to this post]
 
Thank you all for your helpful ideas and input. Matthew has a PM. smile

coolGo with the flowcool

xoff


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