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Standard User ppppenguin99
(member) Wed 01-Feb-12 16:21:50
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Social Tariff


[link to this post]
 
I have a friend who is on income support and does not currently have a landline. She relies entirely on mobile phone and broadband. BT do their "Social Tariff" phone service for £4.50 per month and this allows you to have BB on the line, unlike their earlier "Basic" service.

I think you can anticipate the question. Does Plusnet have a similar scheme? This scheme plus PN's basic broadband at £3.24/month for 12 months would be an ideal combination for my friend.

A related question concerns landline installation. She has been in touch with BT who have asked if there is a landline physically present at her flat. SHe wasn't sure so I'll go over there to see if there is. BT said that if there is a master socket they can supply their service without any extra charge. I'm slightly surprised at this because another friend moved to a house which had a line physically present but it was LLU'd by the previous owner. All phone suppliers wanted to levy an installation charge but they were fortunate that BT were doing a free instal at the time in return for an 18 month contract. I don't know what I'll find. It might be a "dead" line. It might be live but previosuly LLU'd. Any other possibilities?
Standard User tommy45
(fountain of knowledge) Wed 01-Feb-12 16:58:31
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Re: Social Tariff


[re: ppppenguin99] [link to this post]
 
In reply to a post by ppppenguin99:
I have a friend who is on income support and does not currently have a landline. She relies entirely on mobile phone and broadband. BT do their "Social Tariff" phone service for £4.50 per month and this allows you to have BB on the line, unlike their earlier "Basic" service.

I think you can anticipate the question. Does Plusnet have a similar scheme? This scheme plus PN's basic broadband at £3.24/month for 12 months would be an ideal combination for my friend.

A related question concerns landline installation. She has been in touch with BT who have asked if there is a landline physically present at her flat. SHe wasn't sure so I'll go over there to see if there is. BT said that if there is a master socket they can supply their service without any extra charge. I'm slightly surprised at this because another friend moved to a house which had a line physically present but it was LLU'd by the previous owner. All phone suppliers wanted to levy an installation charge but they were fortunate that BT were doing a free instal at the time in return for an 18 month contract. I don't know what I'll find. It might be a "dead" line. It might be live but previosuly LLU'd. Any other possibilities?
BT as far as i'm aware only connect for free it the line still has a pulse,( dial tone) if the line is Full llu with another provider, then there could be a charge for this, as they would have to take over the line again,this would require a BT openreach engineer at the exchange to carry out the work,
But up till march 2012 The post office are doing free connections,and line installs as far as i know they operate on a rolling monthly contract , so install pay line rent to p.o for 1-2mths and switch to the BT social tariff if they wanted to

Standard User ppppenguin99
(member) Wed 01-Feb-12 17:16:00
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Re: Social Tariff


[re: tommy45] [link to this post]
 
Thanks, that looks interesting. If it isn't possible to get a social phone tariff from PN and she ends up with BT or PO phone I wonder if PN would be willing to waive the £25 connection charge for BB if my friend asks nicely


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Administrator MrSaffron
(staff) Wed 01-Feb-12 21:37:49
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Re: Social Tariff


[re: ppppenguin99] [link to this post]
 
The social tariff is a USO obligation only applied to BT Retail

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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