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Standard User 1stTimer
(newbie) Thu 02-Feb-12 17:22:27
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Compensation re Outage 02/02/2012


[link to this post]
 
Are we not entitled to compensation for the inconvenience caused by the loss of service this morning ?

I've been offered, effectively 23p frown
Standard User mysticeddy
(learned) Thu 02-Feb-12 17:34:41
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Re: Compensation re Outage 02/02/2012


[re: 1stTimer] [link to this post]
 
You're not on an assured level service so technically no compensation is due to you for less than a days outage/slow speeds. When my exchange had a 3 day outage, the affected customers were offered 25p; so what you've been offered is much better!
I appreciate that it won't make up for the inconvenience caused to you, but it's better than nothing.
Standard User kasg
(committed) Thu 02-Feb-12 17:38:02
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Re: Compensation re Outage 02/02/2012


[re: 1stTimer] [link to this post]
 
In reply to a post by 1stTimer:
Are we not entitled to compensation for the inconvenience caused by the loss of service this morning ?

I've been offered, effectively 23p frown
How did you get the 23p??

Kevin

plusnet Extra Fibre
My Broadband Speed Test
Using OpenDNS


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Standard User 1stTimer
(learned) Thu 02-Feb-12 17:56:42
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Re: Compensation re Outage 02/02/2012


[re: kasg] [link to this post]
 
Hi kasg,

I just raised a ticket asking if we were entitled to compensation.
Standard User kasg
(committed) Thu 02-Feb-12 18:13:09
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Re: Compensation re Outage 02/02/2012


[re: 1stTimer] [link to this post]
 
In reply to a post by 1stTimer:
Hi kasg,

I just raised a ticket asking if we were entitled to compensation.
OK thanks, I probably won't bother. I guess if they worked out compensation on an hourly basis, based on a month's subscription covering 720 hours, 23p would actually be very generous!

Kevin

plusnet Extra Fibre
My Broadband Speed Test
Using OpenDNS
Standard User nadger
(eat-sleep-adslguide) Fri 03-Feb-12 09:41:31
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Re: Compensation re Outage 02/02/2012


[re: mysticeddy] [link to this post]
 
As we seem to be living in a compo culture frown the next thing is that someone will start a class action against Plusnet.

plusnet usergroup member cool
Standard User m0aur
(committed) Fri 03-Feb-12 10:01:34
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Re: Compensation re Outage 02/02/2012


[re: nadger] [link to this post]
 
Pay peanuts - Get Monkeys!

http://img94.imageshack.us/img94/2027/plusnetspeed.jpg
Fora - Where everybody knows everything - Everyone else knows nothing!
Standard User pcoventry76
(knowledge is power) Fri 03-Feb-12 11:45:08
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Re: Compensation re Outage 02/02/2012


[re: 1stTimer] [link to this post]
 
erm no.. it's broadband not gas/elec/water

your life won't fall apart...
Standard User kasg
(committed) Fri 03-Feb-12 12:16:32
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Re: Compensation re Outage 02/02/2012


[re: pcoventry76] [link to this post]
 
In reply to a post by pcoventry76:
erm no.. it's broadband not gas/elec/water

your life won't fall apart...
Maybe, but that is entirely irrelevant! If there had been a breach of a contract to provide a service (which I accept, in this case, there almost certainly hasn't been, legally) then one would be entitled to compensation. It doesn't matter how "essential" someone deems that service to be.

Kevin

plusnet Extra Fibre
My Broadband Speed Test
Using OpenDNS
Standard User RobertoS
(sensei) Fri 03-Feb-12 12:27:02
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Re: Compensation re Outage 02/02/2012


[re: kasg] [link to this post]
 
You could sign up to a service with a suitable Service Level Agreement, to cover you for the future.

Alternatively you could get a second line from another ISP probably cheaper tongue. Then load share in normal circs.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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