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Standard User Footys
(experienced) Fri 03-Feb-12 12:31:05
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Plusnet telling me porkies in order to keep me here?


[link to this post]
 
Informed plusnet that I'm moving to talktalk who have just llu'ed my exchange because I want to take advantage of the greater speeds I can get on LLU and talktalk are the only provider who offer this on my exchange.

Here is the text I got this morning from Plusnet verbatim:

"thankyou for your enquiry in regards to the speeds we will be able to give you the same speeds as what talktalk can provide this is because we all run on the same wires although it is a different provider if you would like to upgrade your speeds please contact our technical team"
Standard User adamtemp
(experienced) Fri 03-Feb-12 12:44:11
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Re: Plusnet telling me porkies in order to keep me here?


[re: Footys] [link to this post]
 
Has your exchange also recently been enabled for wbc?

My rural exchange has just had talk talk go live and we have also just had wbc go live

GLOBALNET now part of madasafish now part of plusnet With The same isp since 1995 ( now all part of BT)
Standard User Footys
(experienced) Fri 03-Feb-12 12:45:24
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Re: Plusnet telling me porkies in order to keep me here?


[re: adamtemp] [link to this post]
 
According to Samknows the only TalkTalk LLU is my only option.


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Standard User wanapoo
(member) Fri 03-Feb-12 12:47:28
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Re: Plusnet telling me porkies in order to keep me here?


[re: Footys] [link to this post]
 
You have only posted an answer to something from Plusnet, so no one knows if the answer is out of context to what you have posted.

If you post all of the conversation, word for word, it may explain the answer.

Standard User Footys
(experienced) Fri 03-Feb-12 12:47:41
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Re: Plusnet telling me porkies in order to keep me here?


[re: adamtemp] [link to this post]
 
Just checked and Plusnet only offer speeds of up to 8meg on my exhange which is the speed I currently have.
Standard User Footys
(experienced) Fri 03-Feb-12 12:49:54
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Re: Plusnet telling me porkies in order to keep me here?


[re: wanapoo] [link to this post]
 
Apologies - Plusnet got in touch and asked me why I was leaving to which I replied this:

"Hi

The only reason I am leaving is because TalkTalk have just LLU`ed my exchange so I can now get a much faster speed. I have had no problems at all with plusnet and will certainly be happy to rejoin if and when Plusnet LLU is available on my exchange. "

This was the message I sent that preceeded the text I recieved this morning.
Standard User adamtemp
(experienced) Fri 03-Feb-12 12:50:00
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Re: Plusnet telling me porkies in order to keep me here?


[re: Footys] [link to this post]
 
what exchange?

GLOBALNET now part of madasafish now part of plusnet With The same isp since 1995 ( now all part of BT)
Standard User Footys
(experienced) Fri 03-Feb-12 12:50:31
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Re: Plusnet telling me porkies in order to keep me here?


[re: adamtemp] [link to this post]
 
Llandeilo
Standard User adamtemp
(experienced) Fri 03-Feb-12 12:52:55
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Re: Plusnet telling me porkies in order to keep me here?


[re: Footys] [link to this post]
 
21CN WBC status: Not available

so how can plusnet match the speeds?????

GLOBALNET now part of madasafish now part of plusnet With The same isp since 1995 ( now all part of BT)
Standard User RobertoS
(sensei) Fri 03-Feb-12 13:02:47
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Re: Plusnet telling me porkies in order to keep me here?


[re: Footys] [link to this post]
 
In reply to a post by Footys:
Just checked and Plusnet only offer speeds of up to 8meg on my exhange which is the speed I currently have.
Please can you post your full line stats. Those will tell us how much faster TalkTalk can take you.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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