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Standard User ConorMK
(knowledge is power) Mon 13-Feb-12 18:24:29
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FTTC modem replacement


[link to this post]
 
Got a letter from Plusnet saying they want to replace our BT FTTC modem. Booked in for tomorrow after 5pm.

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
My Broadband Speed Test
Standard User TheHorseman
(knowledge is power) Mon 13-Feb-12 19:11:27
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Re: FTTC modem replacement


[re: ConorMK] [link to this post]
 
Make sure they replace the PSU too, People are finding that they don't always do that.

BT -> Zen -> F2S -> Bulldog -> Be* -> BT Infinity
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Standard User kasg
(experienced) Mon 13-Feb-12 20:55:07
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Re: FTTC modem replacement


[re: TheHorseman] [link to this post]
 
In reply to a post by TheHorseman:
Make sure they replace the PSU too, People are finding that they don't always do that.
I believe some have found that they won't do that. My appointment's for 5-8pm tomorrow as well.

Kevin

plusnet Extra
My Broadband Speed Test
Using OpenDNS


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Standard User RobertoS
(sensei) Mon 13-Feb-12 21:14:48
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Re: FTTC modem replacement


[re: kasg] [link to this post]
 
If they refuse, tell them to push off then as you aren't accepting an incorrectly specified setup with unmatched and potentially incompatible pieces of kit.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User kasg
(experienced) Mon 13-Feb-12 22:20:32
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Re: FTTC modem replacement


[re: RobertoS] [link to this post]
 
OK, I'll see what sort of mood I'm in tomorrow!

Kevin

plusnet Extra
My Broadband Speed Test
Using OpenDNS
Standard User ConorMK
(knowledge is power) Mon 13-Feb-12 22:52:28
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Re: FTTC modem replacement


[re: kasg] [link to this post]
 
might give kelly communications a call tomorrow and see if they do replace the psu.

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
My Broadband Speed Test
Standard User ConorMK
(knowledge is power) Tue 14-Feb-12 09:31:20
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Re: FTTC modem replacement


[re: kasg] [link to this post]
 
Just had a call from the engineer and he is going to replace it this morning as he was in the area. I asked about the PSU and he said it didn't come with one.

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
My Broadband Speed Test
Standard User kasg
(experienced) Tue 14-Feb-12 10:38:26
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Re: FTTC modem replacement


[re: ConorMK] [link to this post]
 
In reply to a post by ConorMK:
Just had a call from the engineer and he is going to replace it this morning as he was in the area. I asked about the PSU and he said it didn't come with one.
Oh well, I'll ask the question anyway when they come.

Kevin

plusnet Extra
My Broadband Speed Test
Using OpenDNS
Standard User kasg
(experienced) Tue 14-Feb-12 20:35:55
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Re: FTTC modem replacement


[re: kasg] [link to this post]
 
In the end, it didn't. Got a phone call from Kelly some time before 6pm saying that the appointment had only just come up on their system and they had no one in the area, very apologetic and rescheduled for Saturday.

Kevin

plusnet Extra
My Broadband Speed Test
Using OpenDNS
Standard User kasg
(experienced) Sat 18-Feb-12 11:01:38
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Re: FTTC modem replacement


[re: kasg] [link to this post]
 
Second appointment cancelled due to a car accident. frown
Try again Monday!

Kevin

plusnet Extra
My Broadband Speed Test
Using OpenDNS
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