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Standard User hk11
(experienced) Tue 14-Feb-12 04:13:55
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Plusnet website down :(


[link to this post]
 
Just had an email requesting I visit http://portal.plus.net/my.html?action=questions all I get is :-

"Website temporarily unavailable"

You'd think they know if their own site was down! frown

---
Keef- Dartford Kent UK - Plusnet via Netgear DM602
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User RobertoS
(sensei) Tue 14-Feb-12 06:00:59
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Re: Plusnet website down :(


[re: hk11] [link to this post]
 
It's OK now.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
ISP Representative bpullen
(isp) Tue 14-Feb-12 10:42:51
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Re: Plusnet website down :(


[re: RobertoS] [link to this post]
 
We did know the site was going to be down, however the link you've quoted is probably part of a number of system generated messages that get sent (notification of a ticket response perhaps?)

I can't really think of a practical way for us to avoid that happening?

Best regards,

Bob Pullen
Plusnet Support Team

Service Status :: RSS :: Email
http://twitter.com/plusnet
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User hk11
(experienced) Tue 14-Feb-12 11:18:34
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Re: Plusnet website down :(


[re: bpullen] [link to this post]
 
In reply to a post by bpullen:
I can't really think of a practical way for us to avoid that happening?


Perhaps it's something you could look into?

Not a problem on it's own, but with my questions being overlooked it just adds to the "pain". frown

---
Keef- Dartford Kent UK - Plusnet via Netgear DM602
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User hk11
(experienced) Tue 14-Feb-12 11:19:38
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Re: Plusnet website down :(


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
It's OK now.


Site was back up, but no sign of any new questions, just my two awaiting Plusnet's replies. frown

---
Keef- Dartford Kent UK - Plusnet via Netgear DM602
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
ISP Representative bpullen
(isp) Tue 14-Feb-12 11:27:01
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Re: Plusnet website down :(


[re: hk11] [link to this post]
 
Have you got one of the ticket IDs? I'll take a quick look for you if I get a spare minute ...

Rgds,

Bob Pullen
Plusnet Support Team

Service Status :: RSS :: Email
http://twitter.com/plusnet
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Dolly_The_Sheep
(newbie) Tue 14-Feb-12 12:04:13
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Re: Plusnet website down :( *DELETED*


[re: hk11] [link to this post]
 
Post deleted by seb
Standard User hk11
(experienced) Tue 14-Feb-12 12:08:49
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Re: Plusnet website down :(


[re: Dolly_The_Sheep] [link to this post]
 
In reply to a post by Dolly_The_Sheep:
[Don't be silly, they would need to let their right hand know what the left was doing!
[/quote]

smile

Sorry: I thought Plusnet were the exception to the rule. Obviously my first impressions were wrong. frown


---
Keef- Dartford Kent UK - Plusnet via Netgear DM602
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
ISP Representative chrisparr
(isp) Tue 14-Feb-12 12:09:44
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Re: Plusnet website down :(


[re: hk11] [link to this post]
 
We do know when our website is going to be down: http://usertools.plus.net/status/archive/1329152818.htm

What we don't know is when the link is going to be clicked on!

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User hk11
(experienced) Tue 14-Feb-12 12:10:48
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Re: Plusnet website down :(


[re: bpullen] [link to this post]
 
Found the ticket. It was closed anyway; so perhaps another bug in the system? Emailing customers for answers to closed tickets. frown

52108338

---
Keef- Dartford Kent UK - Plusnet via Netgear DM602
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
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