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Standard User hk11
(experienced) Mon 20-Feb-12 07:16:51
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Line Speed


[link to this post]
 
Anyone know where Plusnet get their line speed figures from?

Received a note from them today (ticket closed so unable to comment on it) :-

"Current line speed: 21Mbps"

You can see my/TBB's calculation below. wink

---
Keef- Dartford Kent UK - Plusnet via Netgear DM602
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========

Edited by hk11 (Mon 20-Feb-12 07:18:58)

Standard User ian007jen
(member) Mon 20-Feb-12 08:27:28
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Re: Line Speed


[re: hk11] [link to this post]
 
here
https://portal.plus.net/my.html?action=data_transfer...

BT exchanges supply Plusnet automatically with this figure so they can manage traffic effectively.

IAn
Standard User hk11
(experienced) Tue 21-Feb-12 01:53:10
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Re: Line Speed


[re: ian007jen] [link to this post]
 
In reply to a post by ian007jen:
BT exchanges supply Plusnet automatically with this figure


Thanks.

Just odd that the figure they give is 4 times the speed I actually get, that's alll.

---
Keef- Dartford Kent UK - Plusnet via Netgear DM602
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========


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Standard User Routefinder
(experienced) Tue 21-Feb-12 08:51:32
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Re: Line Speed


[re: ian007jen] [link to this post]
 
But there can be a mismatch between the BT speedtester figure and the PlusNet one and you will be stuck at the lower of the two figures!

Cannot now recall the details but that sort of mismatch messed up my account for a few weeks whilst PlusNet & BT got the matter analysed and sorted out OK .
ISP Representative jpilson
(isp) Tue 21-Feb-12 09:48:45
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Re: Line Speed


[re: hk11] [link to this post]
 
HI hk11,

On new services we set the speed at 21Mbps initially. Once we receive the first speed report from BT this will then match your BT IP profile.

Jojo smile

Joanne Pilson
Plusnet Support Team

Service Status::RSS::Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User hk11
(experienced) Wed 22-Feb-12 03:12:54
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Re: Line Speed


[re: jpilson] [link to this post]
 
In reply to a post by jpilson:
On new services we set the speed at 21Mbps initially. Once we receive the first speed report from BT this will then match your BT IP profile.


Eh?

I thought both of these are 21Mbps?

My point was I'm only getting about 5Mbps.

---
Keef- Dartford Kent UK - Plusnet via Netgear DM602
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User hk11
(fountain of knowledge) Wed 22-Feb-12 03:16:39
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Re: Line Speed


[re: Routefinder] [link to this post]
 
In reply to a post by Routefinder:
Cannot now recall the details but that sort of mismatch messed up my account for a few weeks whilst PlusNet & BT got the matter analysed and sorted out OK .


Would be interested as/when/if you do remember. wink

I'm not at all bothered about the speed as it would only encourage me to download more and this account is limited anyway. Just interested to know why that's all.

---
Keef- Dartford Kent UK - Plusnet via Netgear DM602
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User RobertoS
(sensei) Wed 22-Feb-12 08:32:31
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Re: Line Speed


[re: hk11] [link to this post]
 
In reply to a post by hk11:
I thought both of these are 21Mbps?

My point was I'm only getting about 5Mbps.
What does a BT speed test say?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
ISP Representative jpilson
(isp) Wed 22-Feb-12 09:05:10
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Re: Line Speed


[re: hk11] [link to this post]
 
Hi hk11,

If you PM your username I can double check for you.

Jojo smile

Joanne Pilson
Plusnet Support Team

Service Status::RSS::Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User hk11
(fountain of knowledge) Wed 22-Feb-12 11:44:55
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Re: Line Speed


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
What does a BT speed test say?


Do you have a link that doesn't use Flash Player?

My ADSL Guide test is in my signature.

---
Keef- Dartford Kent UK - Plusnet via Netgear DM602
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
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