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Standard User channel3
(newbie) Fri 02-Mar-12 10:39:39
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BT Wholesale Error


[link to this post]
 
Over the last few days I've had quite a few instances of a BT Wholesale Service Information page pop up when trying to browse the web, saying that either the BT Wholesale access circuit to the service provider is down or the service provider is unable to accept the connection request. Once this message appears, I can't access any web page for a while.

Is anyone else getting this with Plusnet, or does anyone know why it's started to be a problem?
Standard User Jaowon
(fountain of knowledge) Fri 02-Mar-12 12:50:12
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Re: BT Wholesale Error


[re: channel3] [link to this post]
 
I've been getting this *screenshot* intermittently since about 7 am in Whitefield in Manchester. Is this what you're getting?

Edited by Jaowon (Fri 02-Mar-12 12:51:02)

Standard User channel3
(newbie) Fri 02-Mar-12 13:21:29
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Re: BT Wholesale Error


[re: Jaowon] [link to this post]
 
Yes that's the one but I've been getting it on and off for the last 2 or 3 days. I'm in South Cheshire - maybe it's some kind of problem in the North West.


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Standard User Wagstaff
(committed) Fri 02-Mar-12 21:06:23
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Re: BT Wholesale Error


[re: Jaowon] [link to this post]
 
It would be interesting to know what "bt_test_user@startup.domain" does.

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Standard User johnny777
(member) Sat 03-Mar-12 16:41:50
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Re: BT Wholesale Error


[re: channel3] [link to this post]
 
I am in South Cheshire (Holmes Chapel) and it's happened to me on at least 2 occasions (17:30 yesterday and 13:00 today). Each time, I stayed connected to Plusnet, so it appears to be something between Plusnet and BT.

I raised a ticket today, and Plusnet have said:-

"We have had a few reports of this and will be monitoring to see if it continues to occur and worsens over the coming hours/days.

At this time we are not aware of the cause etc, could be an issue on BT's side which we are unaware of however we need to collect a number of examples before we can raise it."


Suggest anyone getting the issue reports to Plusnet so they can investigate.
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 03-Mar-12 16:49:16
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Re: BT Wholesale Error


[re: channel3] [link to this post]
 
What's URL of this page?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User johnny777
(member) Sat 03-Mar-12 23:26:15
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Re: BT Wholesale Error


[re: XRaySpeX] [link to this post]
 
The URL is http://62.6.38.125/index.html
Standard User johnny777
(member) Sun 04-Mar-12 18:53:25
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Re: BT Wholesale Error


[re: channel3] [link to this post]
 
I have been getting the issue again intermittently pretty much all afternoon.

Strangely, sometimes it is only certain websites that redirect me to the BT page, eg: www.consolerepairs.co.uk

I have stayed connected to Plusnet throughout. Just tried disconnecting and re-connecting to Plusnet and as it stands I still cannot get to the above website.

Have written to Plusnet again, and am awaiting a response.
Standard User johnny777
(member) Sun 04-Mar-12 18:54:58
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Re: BT Wholesale Error


[re: johnny777] [link to this post]
 
OK, right now, I can get to www.google.com and www.thinkbroadband.com, but CANNOT get to www.consolerepairs.co.uk or www.plus.net (!!)

Really weird stuff going on somewhere.
Standard User channel3
(newbie) Mon 05-Mar-12 09:41:40
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Re: BT Wholesale Error


[re: johnny777] [link to this post]
 
Sometimes I couldn't access any website but other times I could with some and not others. The last time I had this was between 16:45 and 17:30 on Saturday. Everything seemed ok yesterday.

All I've had from Plusnet is that they are looking in to it.
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