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Standard User toph3r
(experienced) Tue 01-May-12 17:56:16
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No static IP available with John Lewis Broadband


[link to this post]
 
Just an FYI that there appears to be an inability for plusnet to provision a customer for a static IP when connecting as a John Lewis Broadband customer.

Anyone else managed to get a *working* static IP?
Standard User uno
(fountain of knowledge) Tue 01-May-12 18:14:43
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Re: No static IP available with John Lewis Broadband


[re: toph3r] [link to this post]
 
Ignore that.. just found out they do..

How much does it cost to have a static IP address?

A static IP address from John Lewis Broadband costs a one-off fee of £5. If you need a static IP address, just login to My account and click on the Internet tab to add your static IP address


uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host

Edited by uno (Tue 01-May-12 18:15:50)

Standard User toph3r
(experienced) Tue 01-May-12 18:16:00
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Re: No static IP available with John Lewis Broadband


[re: uno] [link to this post]
 
The product supports it, but it appears that Plusnet haven't been able to get this working on the John Lewis platform yet.

Just an FYI if anyone is relying on a static IP before migrating to JLB.


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Standard User uno
(fountain of knowledge) Tue 01-May-12 18:16:28
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Re: No static IP available with John Lewis Broadband


[re: toph3r] [link to this post]
 
I think I got my edit in there just before your reply smile

Matt

uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 01-May-12 18:17:54
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Re: No static IP available with John Lewis Broadband


[re: toph3r] [link to this post]
 
You paying for one? Then they must provide it.
How much does it cost to have a static IP address?

A static IP address from John Lewis Broadband costs a one-off fee of £5. If you need a static IP address, just login to My account and click on the Internet tab to add your static IP address


1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User toph3r
(experienced) Tue 01-May-12 19:46:44
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Re: No static IP available with John Lewis Broadband


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
You paying for one? Then they must provide it


Well, indeed. I'm very happy to pay for one, but there's seemingly an inherent problem with provisioning static IPs for JLB customers despite the product being advertised as such.

It's now been 36 hours and there's no resolution, despite the best efforts of the front line tech support guys.
Anyone else using JLB who has purchased a static IP and has actually managed to get one working?
ISP Representative bpullen
(isp) Wed 02-May-12 16:17:18
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Re: No static IP available with John Lewis Broadband


[re: toph3r] [link to this post]
 
There's a known problem (ref: 71128). I've no ETA on when it will be fixed though I'm afraid.

Rgds,

Bob Pullen
Plusnet Support Team

Service Status :: RSS :: Email
http://twitter.com/plusnet
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User toph3r
(experienced) Wed 02-May-12 16:34:48
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Re: No static IP available with John Lewis Broadband


[re: bpullen] [link to this post]
 
Thanks, Bob.

To confirm, is this just affecting me or is this now acknowledged as a platform issue affecting all John Lewis customers?

Update: just had it confirmed that this issue is affecting all JLB customers.

Edited by toph3r (Wed 02-May-12 16:57:10)

ISP Representative bpullen
(isp) Wed 09-May-12 15:52:51
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Re: No static IP available with John Lewis Broadband


[re: toph3r] [link to this post]
 
Should now be fixed if you fancy disconnecting/reconnecting and letting me know how you get on?

Rgds,

Bob Pullen
Plusnet Support Team

Service Status :: RSS :: Email
http://twitter.com/plusnet
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User toph3r
(experienced) Wed 09-May-12 15:54:24
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Re: No static IP available with John Lewis Broadband


[re: bpullen] [link to this post]
 
Hi Bob,

Great! Doing so now... watch this space!
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