User comments on ISPs
  >> PlusNet plc


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User ash76
(member) Thu 03-May-12 16:06:17
Print Post

Can rain get through the Net?


[link to this post]
 
After a long drought of disconnections,
the last 2 weeks have been a nightmare.

For 18 months PlusValue has been rock solid.
So what has changed in the last two weeks apart from rain?

Yes, I know a net is not very good at stopping rain getting through.
Standard User Jaggies
(committed) Thu 03-May-12 16:30:59
Print Post

Re: Can rain get through the Net?


[re: ash76] [link to this post]
 
Two of the more common reasons for poor connection in wet weather is underground junctions which are not properly sealed, or water getting in to cabinets where the doors don't shut properly.

Can you hear noise on the phone line when you are losing connection?

Try plugging a corded handset in to the master socket (test port if you have one) and try the Quiet Line Test (ring 17070 and chose option 2). If you hear noise on the line, report it to your telephone service provider.

~~~~~
Brian
From September 2001 on BTopenworld Home 500/Home 1000/Home 2000. Then ADSLMax on <n>ildram. Moved to ADSL2+ from ADSL24. I'm now with plusnet. I'm not saying who I work for. Any opinions expressed here are my own.
Standard User ash76
(member) Thu 03-May-12 16:46:25
Print Post

Re: Can rain get through the Net?


[re: Jaggies] [link to this post]
 
Yes! My telephone line has been noisy over this period.
Thanks Jaggies. I had not connected the two faults.

I was assuming the rain was coming from Sky.
Because I've also just had a very tempting offer in the post
from Sky and that may not be a co-incidence.

Rupert Murdoch is going through a tough time but
I trust him more than politicians. Although it's a tough call.


Register (or login) on our website and you will not see this ad.

Standard User RobertoS
(sensei) Thu 03-May-12 16:56:01
Print Post

Re: Can rain get through the Net?


[re: ash76] [link to this post]
 
As J said, report the audible noise to your phone line rental company. Do not mention the broadband at all! If you do, they just refer you back to your broadband provider, which often gets messy. Whereas a voice fault is usually straightforward and automaticallly cures the broadband one.

This applies even if phone and broadband are from the same supplier. Don't mention broadband at all.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Standard User ash76
(member) Thu 03-May-12 17:03:04
Print Post

Re: Can rain get through the Net?


[re: RobertoS] [link to this post]
 
Thanks Roberto.
Helpful advice, as my line rental and call package
is also with PlusNet.
Standard User ClaretMatt
(newbie) Thu 03-May-12 17:11:06
Print Post

Re: Can rain get through the Net?


[re: ash76] [link to this post]
 
Plusnet will be sympathetic that the broadband is iffy, it's more awkward when you have seperate providers
Standard User Apprentice
(knowledge is power) Thu 03-May-12 18:18:28
Print Post

Re: Can rain get through the Net?


[re: ClaretMatt] [link to this post]
 
it's more awkward when you have seperate providers [sic]

Never had a problem with that ....... yet, the main thing when there is a noise fault on the line is to report it to whoever you pay for the phone package and as already said don't mention broadband at all.

Alastair

omadasafisho
Administrator MrSaffron
(staff) Thu 03-May-12 21:32:51
Print Post

Re: Can rain get through the Net?


[re: Apprentice] [link to this post]
 
Also check the noise is present when the broadband is disconnected, and have it all disconnected on the day the engineer arrives , as avoids them blaming it.

With BT raising a Weather incident warning, noisy but working lines will be well down the list of faults, so may take a while depending on how flooded your area has been

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User tommy45
(knowledge is power) Thu 03-May-12 21:58:30
Print Post

Re: Can rain get through the Net?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
As J said, report the audible noise to your phone line rental company. Do not mention the broadband at all! If you do, they just refer you back to your broadband provider, which often gets messy. Whereas a voice fault is usually straightforward and automaticallly cures the broadband one.

This applies even if phone and broadband are from the same supplier. Don't mention broadband at all.
(Even though i know that you are genuinely are trying to help the op),what i will say is that, In all fairness conditions do apply don't they just when dealing with BT group, Bt reatail,wholesale.Openreach ?
1, If engineer does not find the fault (ie if it is intermittent ) you maybe charged whatever the fee is ,(bt retail £130.00) other providers may vary,
Unfortunately that is the state of play in the telecoms industry, about time that got changed

Standard User lodge
(committed) Mon 07-May-12 16:11:13
Print Post

Re: Can rain get through the Net?


[re: ash76] [link to this post]
 
In reply to a post by ash76:
I was assuming the rain was coming from Sky.


It usually does smile
Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to