Then the downpour and disconnections.
Tongue in cheek, I blamed the rain.
I raised a ticket on the PlusNet site.
A number of tests by them and me were run.
Texts, e-mails and phone calls followed.
PlusNet could see the disconnections on a graph they sent me.
Without me asking, PlusNet arranged for Openreach to examine
(I was advised there would be a £60 charge if my equipment was at fault.)
The engineer used his Tester and found that the line
“unusually” had no faults and the speed of the line was “theoretically”
16 Megs. The house wiring was not the problem.
The engineer was puzzled and frustrated.
“Sometimes I test and change everything and still can't find the problem!”
Then luckily there was a disconnection while I showed him the record of the
ThinkBroadband speed tests I do every day.
He conferred with a colleague and then said that his report will say
it was “probably” the router.
I was using a 3 month old Thomson router.
PlusNet sent me their latest router.
It's branded PlusNet technicolor - also made by Thomson.
Problem solved. Fingers crossed.
Edited by ash76 (Fri 18-May-12 11:53:08)