I don't suppose i could go to it then, as i have never been on the old unlimited package, i am a new customer on the new packages?.

Edited by tomxlisa (Thu 24-May-12 16:51:50)

Perhaps there's a retentions-only product with unlimited usage?

Quite likely.

As far as I'm aware, the Customer Options Team (Retentions) are the only ones able to offer legacy products such as 'Unlimited' (and will only do so where appropriate).

Edited by Al1264 (Fri 25-May-12 15:17:52)

What I meant was that there could be a new unlimited product available, but exclusively via retentions for the time being (i.e. to those saying they are leaving because they want unlimited). Product specs could match that of John Lewis.

I had been on FTTC with plusnet and even the 80/20 trial. I rang up to cancel as I wanted to reduce my prices and go back to ADSL with another provider.

I was offered the ADSL unlimited for 12 months at a good discount and I decided to stay with plusnet. I also have my phone line with them and was planning to move this as well.

Yeah, definitely sounds like the unlimited package is a retentions-only product, but no doubt it will be included in the product refresh when it happens later this year.

So if I sign up to Plusnet now, can I get onto the 80/20 trial and will there be an option to move to the new package when it arrives? Or will they leave you there for the rest of the 18 months?

My intuition tells me not to go back to BT, but 18 months is a long time whichever provider you get "stuck" with.

At present they are still accepting new entrants on the trial.
Once you are on FTTC I believe that there would be no restriction on moving between the various FTTC offerings either up or down but you can't move from Fibre to non Fibre

Thanks for the reply.

Somebody posted a chart for Plusnet bandwidth restrictions for streaming/torrents etc. on the different packages. Anybody know where I can find it?