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Standard User lisaj
(experienced) Mon 25-Jun-12 19:10:25
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BT fail to show


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Hi,

anyone any idea what this code means (if anything), hubby sat in all day today and BT failed to show to install the fibre, despite one of there vans parking outside the house for a couple of minutes, the coding is:

25/06/2012 16:32:45 Delay Received 101005 : 1C63
New appointment required - BT Issue. Review On 03-Jul-2012
Completion Planned Date : 25/06/2012

Any help appreciated

Regards

Lisa

PlusNet

My Broadband Speed Test
Standard User camieabz
(sensei) Tue 26-Jun-12 00:32:07
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Re: BT fail to show


[re: lisaj] [link to this post]
 
Complain to ISP first. See what they say.

~ Camieabz ~

All Connection Data ~ Some plusnet links

mod'er·a'tion n.
Synonyms: temperance, restraint, modesty.
Standard User lisaj
(experienced) Sat 30-Jun-12 13:15:33
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Re: BT fail to show


[re: lisaj] [link to this post]
 
Now installed by BT, week late but woohoo!!

Lisa J

PlusNet

My Broadband Speed Test


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Standard User lisaj
(experienced) Sun 01-Jul-12 10:56:58
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Re: BT show but now its slow


[re: lisaj] [link to this post]
 
Hi, some help needed if possible, the FTTC was installed yesterday by BT, and as of now it is all over the place, is this normal? It started off racing at 26mb speedtests, and then gradually got slower and slower, down to under 5mb, our old ADSL2 was around 9-10mb.

BT Speedtester shows anywhere between 7-26mb the sync is 38.71mb, the thinkbroadband speedtest is showing 34mb (see sig) but web browsing is really slow, opening this page took about a minute. I needed a 1740kb file last night and it took 8 minutes to download.

Plusnet to there credit are saying it will bed in, there speed estimate was 38mb, BT was 44mb, I am about 550mtrs from the cabinet following the road on Google Maps.

I have the technicolor router, which seems ok, but I am tempted to go and get an N600 router to increase the speed in the house. Anyone any thoughts or comments, is this all normal on FTTC?

Thanks

Lisa

My Broadband Speed Test

Edited by lisaj (Sun 01-Jul-12 11:15:26)

Standard User jelv
(knowledge is power) Sun 01-Jul-12 11:20:18
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Re: BT show but now its slow


[re: lisaj] [link to this post]
 
Wired or wireless connection to the router?

jelv

Plusnet user since November 2001
Standard User lisaj
(experienced) Sun 01-Jul-12 11:26:47
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Re: BT show but now its slow


[re: jelv] [link to this post]
 
I have tried both, The thinkbroadband speedtest was done wired to the router, but web browsing was still painful even when wired.

Lisa

My Broadband Speed Test
ISP Representative orbrey
(isp) Mon 02-Jul-12 08:44:22
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Re: BT show but now its slow


[re: lisaj] [link to this post]
 
Hi there,

Looking at the result in your signature it seems it's improved somewhat? I hope that's the case. If you'd like us to look into it for you we'd be more than happy to, if you could post a ticket number or PM me with your username.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User RobertoS
(sensei) Mon 02-Jul-12 08:56:30
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Re: BT show but now its slow


[re: lisaj] [link to this post]
 
In reply to a post by lisaj:
BT Speedtester shows anywhere between 7-26mb the sync is 38.71mb
As Orbrey says. I'm posting about a minor technicality smile. That 38.71 is the (rounded) IP Profile. Looks like your sync is a fraction under 39999kbps, as IIRC that gives, (unless they've started rounding down recently), 38.72Mbps. Earlier versions showed 38717kbps.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre 80/20 trial.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Standard User lisaj
(experienced) Mon 02-Jul-12 13:32:37
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Re: BT show but now its slow


[re: RobertoS] [link to this post]
 
I think with the help of the excellent Plusnet, it would appear that the router is defective, when we hardwire a laptop to the router, the BT speedtest is showing 38.5mb, on the same laptop change to wireless and it drops to between 10-20mb. We changed all the wireless channels and tried them and no improvement at all, so a new router is on its way, thank you for great service Plusnet.

Lisa

My Broadband Speed Test

My Broadband Speed Test
Standard User camieabz
(sensei) Mon 02-Jul-12 13:39:25
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Re: BT show but now its slow


[re: lisaj] [link to this post]
 
FYI, the PC hardware in use can affect the speed of broadband connetion. A laptop (usually being of lesser spec than a desltop) will quite possibly get a slower speed. Of course, we're talking a fair difference in spec. Laptops also slow down quite substatially if they're overloaded with system startup processes.

~ Camieabz ~

All Connection Data ~ Some plusnet links

mod'er·a'tion n.
Synonyms: temperance, restraint, modesty.
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