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Standard User professor973
(member) Wed 11-Jul-12 09:57:08
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Usual Chaos


[link to this post]
 
Time to risk WW3 and have a final grumble about the chaotic systems of Plusnet.
I have just switched both line and broadband from Plusnet and fully expected some tidying up with the final bill. My billing date has always been the 25th, so waiting for the overpaid Broadband was fully expected.
We need to give you a refund. This is because you have overpaid us for your account.

You're due a refund of £9.00 and we're currently processing this for you.

The refund will appear in your bank account soon, this may take up to 14 days.

So Plusnet owe me money and are going to hold onto it uptil the usual billing date.
So, why are they grabbing 63p this week, for a couple of phone calls that took place after my last billing date.
We'll soon be taking a payment of £0.63 for your service. This will leave
your account on or after 16/07/2012.


My Broadband Speed Test

Edited by professor973 (Wed 11-Jul-12 09:58:37)

ISP Representative chrisparr
(isp) Wed 11-Jul-12 10:03:57
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Re: Usual Chaos


[re: professor973] [link to this post]
 
The refund will appear in your bank account soon, this may take up to 14 days.

That sounds like a direct debit refund, which can take 10 working days (14 calendar days) to appear back in your account, it just happens to coincide with when your next bill would have been.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User professor973
(member) Wed 11-Jul-12 10:11:35
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Re: Usual Chaos


[re: chrisparr] [link to this post]
 
Yes I realise that, but am wondering why it couldn't all be sorted in one bill as usual.

My Broadband Speed Test


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Standard User RobertoS
(sensei) Wed 11-Jul-12 11:17:14
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Re: Usual Chaos


[re: professor973] [link to this post]
 
Chaos?
OTT?
AH - not unusual for m0aur.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre 80/20 trial.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Standard User professor973
(member) Wed 11-Jul-12 11:27:07
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Re: Usual Chaos


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Chaos?
OTT?
AH - not unusual for m0aur.

Mornin' Sniper!

My Broadband Speed Test
Standard User kasg
(experienced) Wed 11-Jul-12 11:43:11
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Re: Usual Chaos


[re: professor973] [link to this post]
 
All sounds very efficient to me, no idea why it seems to upset you so much. Chill.

Kevin

plusnet Extra 80/20 trial
Using OpenDNS
Standard User professor973
(member) Wed 11-Jul-12 11:59:25
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Re: Usual Chaos


[re: kasg] [link to this post]
 
In reply to a post by kasg:
All sounds very efficient to me, no idea why it seems to upset you so much. Chill.

It does not upset me at all. I am actually entertained by their chaotic systems. As I said, Broadband and phone charges are usually detailed in one bill, so I cannot see any reason on earth outside a chaotic system to charge me 63p for a couple of calls by direct debit when I am already £9 in credit due to Broadband overpayment.
If working like that seems very efficient to you, you would do well at B.T. or Tescon organising the next money-grab wheeze.

My Broadband Speed Test

Edited by professor973 (Wed 11-Jul-12 12:00:25)

Standard User ukhardy07
(experienced) Wed 11-Jul-12 12:27:29
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Re: Usual Chaos


[re: professor973] [link to this post]
 
Possibly amending the £9 would delay the process further

It seems very detailed to me though. You know exactly what's happening. What's the issue with that?

Could be a lot worse
Administrator MrSaffron
(staff) Wed 11-Jul-12 12:29:17
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Re: Usual Chaos


[re: professor973] [link to this post]
 
At lets end that sub thread at this point.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(sensei) Wed 11-Jul-12 12:30:03
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Re: Minor whinge


[re: professor973] [link to this post]
 
Try a book on elementary book-keeping prof smile, and then do some research into maintaining valid audit trails in complex integrated sales & order, stock, invoicing and accounting computer systems.

There are possibly better ways of organising your specific type of transaction, but the system as it is handles things fine without adding unnecessary exponentially growing complexity.

Every single transaction has to be easily tracable through the system by the company's auditors, usually charged by the (extremely expensive) hour when approving the annual accounts. Many individual items are checked in this way, from beginning to end. KISS applies.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre 80/20 trial.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Edited by RobertoS (Wed 11-Jul-12 12:31:07)

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