I have just switched both line and broadband from Plusnet and fully expected some tidying up with the final bill. My billing date has always been the 25th, so waiting for the overpaid Broadband was fully expected.
We need to give you a refund. This is because you have overpaid us for your account.
You're due a refund of £9.00 and we're currently processing this for you.
The refund will appear in your bank account soon, this may take up to 14 days.
So Plusnet owe me money and are going to hold onto it uptil the usual billing date.
So, why are they grabbing 63p this week, for a couple of phone calls that took place after my last billing date.
We'll soon be taking a payment of £0.63 for your service. This will leave
your account on or after 16/07/2012.
Edited by professor973 (Wed 11-Jul-12 09:58:37)