User comments on ISPs
  >> PlusNet plc


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread
Standard User bob12345
(newbie) Mon 06-Aug-12 07:53:43
Print Post

caller display free JL home phone ? website says yes and no


[link to this post]
 
on the phone faq https://www.johnlewisbroadband.com/faq/#linerental it says

What call features are included?

Our Home Phone services offer Voicemail Standard and 1471 free of charge and Caller Display. Optional call features can be added or amended at any time by visiting the Home Phone control panel.


so one would assume its free of charge as indicated above

But the link below says its an additional cost (scroll to bottom of page then click phone tab)

We also offer a range of call features such as caller display at an additional cost.
https://www.johnlewisbroadband.com/buying-guide/


how very confusing so PN is this feature free or not?
ISP Representative orbrey
(isp) Mon 06-Aug-12 09:00:12
Print Post

Re: caller display free JL home phone ? website says yes and


[re: bob12345] [link to this post]
 
Reading that it says to me that VM and 1471 are free of charge, and caller display is also offered (but not included with the other two as 'free of charge'). Perhaps not as clear as it could be, but it makes sense to me - more than happy to pass on suggestions for an edit to the text on that page though?

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User RobertoS
(sensei) Mon 06-Aug-12 09:10:35
Print Post

Re: caller display free JL home phone ? website says yes and


[re: orbrey] [link to this post]
 
"Our Home Phone services offer Voicemail Standard and 1471 free of charge. Caller Display and other optional call features can be added or amended at any time by visiting the Home Phone control panel".

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre FTTC 80/20 trial.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Register (or login) on our website and you will not see this ad.

Standard User bob12345
(newbie) Mon 06-Aug-12 09:20:24
Print Post

Re: caller display free JL home phone ? website says yes and


[re: orbrey] [link to this post]
 
thank you, although it reads to me as free of charge, the heading clearly says what's included

surely if is not free it would be mentioned in the next sentence which begins with Optional call features .

also on the home phone price guide https://www.johnlewisbroadband.com/terms/price-guide... there is a dash next to caller id, so how much is this ?
Standard User bob12345
(newbie) Mon 06-Aug-12 09:35:28
Print Post

Re: caller display free JL home phone ? website says yes and


[re: orbrey] [link to this post]
 
have just been through sign up , which says its free, seems like some of the text needs editing on the site to actually as its free smile

screen shot http://postimage.org/image/ooa5va31x/
ISP Representative chrispurvey
(isp) Mon 06-Aug-12 17:29:17
Print Post

Re: caller display free JL home phone ? website says yes and


[re: bob12345] [link to this post]
 
Hi,

Caller display is free of charge. I can see the slight confusion with the wording of it.
I have flagged this up with the relevant team.

Chris

Chris Purvey
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User professor973
(member) Mon 06-Aug-12 19:58:00
Print Post

Re: caller display free JL home phone ? website says yes and


[re: RobertoS] [link to this post]
 
That's Plusnet for you!

Standard User XRaySpeX
(eat-sleep-adslguide) Mon 06-Aug-12 20:34:55
Print Post

Re: caller display free JL home phone ? website says yes and


[re: bob12345] [link to this post]
 
Surely, like BT, Caller ID must be part of the Privacy Package which is included in all Phone Plans. Otherwise you will not be able see who/what is calling to preserve your privacy.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User Oldjim
(fountain of knowledge) Mon 06-Aug-12 22:08:40
Print Post

Re: caller display free JL home phone ? website says yes and


[re: XRaySpeX] [link to this post]
 
Nope - on Plusnet it is 99p extra
Standard User RobertoS
(sensei) Mon 06-Aug-12 23:02:06
Print Post

Re: caller display free JL home phone ? website says yes and


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
Surely, like BT, Caller ID must be part of the Privacy Package which is included in all Phone Plans. Otherwise you will not be able see who/what is calling to preserve your privacy.
On BT it is chargeable unless you satisfy this criterion - "Get these three calling features absolutely free with your calling plan when you make two calls a month".

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre FTTC 80/20 trial.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread

Jump to