User comments on ISPs
  >> PlusNet plc


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User Remidizer
(member) Wed 15-Aug-12 17:51:56
Print Post

avoid plusnet if your a gamer


[link to this post]
 
the service is awful, massive customer base, lack of capacity.
I was offered a priority service, but it really is poor, frequent disconnects all the time, im going back to entanet, farewell and never again Plusnet, never ever again.

Standard User Kr1s69
(knowledge is power) Wed 15-Aug-12 18:06:35
Print Post

Re: avoid plusnet if your a gamer


[re: Remidizer] [link to this post]
 
disconnects suggest a line fault rather than a lack of capacity.....

Kris

Sky Broadband Unlimited
Ashington (Northumberland) Exchange
Fibre install date 24/08/2012
Standard User petervaughan
(knowledge is power) Wed 15-Aug-12 18:37:29
Print Post

Re: avoid plusnet if your a gamer


[re: Remidizer] [link to this post]
 
If the disconnect is loss of sync then that is between you and the exchange i.e. BT and nothing to do with plusnet. You need to investigate a line fault. Plenty of help with this on the plusnet website help area.

- Peter

--
plusnet Customer Plusnet Pro on FTTC (40Mbs down/10Mbs up)
Plusnet Usergroup (PUG) Member
| PUG Website | PUG Forums | PUG Issue Tracker | UserTools Website | Service Status by Email | Exchange Checker ]


Register (or login) on our website and you will not see this ad.

Standard User FRS_Plunderer
(fountain of knowledge) Wed 15-Aug-12 18:53:58
Print Post

Re: avoid plusnet if your a gamer


[re: Kr1s69] [link to this post]
 
depends, 'disconnects' could mean loss of PPP session but not sync loss - that would likely be an ISP issue.

My Broadband Speed Test
ISP Representative chrisparr
(isp) Thu 16-Aug-12 08:01:04
Print Post

Re: avoid plusnet if your a gamer


[re: FRS_Plunderer] [link to this post]
 
That depends on what the PPP disconnects are caused by.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
ISP Representative chrisparr
(isp) Thu 16-Aug-12 08:02:34
Print Post

Re: avoid plusnet if your a gamer


[re: Remidizer] [link to this post]
 
Hi there,

Sorry about the problems you've had, I'm happy to get one of my team to pick any fault up and keep you updated all the way through it's fix process.

Just to note we certainly don't have a lack of capacity, we added more than ever a few weeks ago and we're nowhere near touching the limit of that.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User baby_frogmella
(experienced) Thu 16-Aug-12 09:44:13
Print Post

Re: avoid plusnet if your a gamer


[re: chrisparr] [link to this post]
 
In reply to a post by chrisparr:
Just to note we certainly don't have a lack of capacity, we added more than ever a few weeks ago and we're nowhere near touching the limit of that.

Then why do plusnet throttle just about every protocol at peak times?

TalkTalk Plus LLU ADSL2+ 18383/1020 kbps
Pioneer Kuro 428XD ISF'd
iPhone 4S 16gb
ThinkPad X220
ISP Representative chrisparr
(isp) Thu 16-Aug-12 09:55:33
Print Post

Re: avoid plusnet if your a gamer


[re: baby_frogmella] [link to this post]
 
We perform traffic management for performance reasons, so realtime protocols always take priority. Plus as I've said in another thread the traffic management is much more relaxed than the website currently shows.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User wanapoo
(committed) Thu 16-Aug-12 10:05:32
Print Post

Re: avoid plusnet if your a gamer


[re: chrisparr] [link to this post]
 
Hello Chris,

I use to be on 20CN on Plusnet aswell like Remidizer until my exchange was upgraded to 21CN. During peak times on the old 20CN network, the bandwidth does heavily drop through the floor and the ping times sky rocket and you lose connection during gaming.

On 21CN, there is no bandwidth or ping time issues that I've noticed. Plusnet cant help Remidizer until BT decide to upgrade his exchange (Inverness Culloden).

Standard User baby_frogmella
(experienced) Thu 16-Aug-12 10:18:40
Print Post

Re: avoid plusnet if your a gamer


[re: wanapoo] [link to this post]
 
In reply to a post by wanapoo:
Plusnet cant help Remidizer until BT decide to upgrade his exchange (Inverness Culloden).

Or the OP can ditch BTw ISP altogether and go with adsl2+ llu provider such as cable & wireless or talktalk - both are available at Culloden exhange. Can keep his bt line if he signs up via xilo or vivaciti

TalkTalk Plus LLU ADSL2+ 18383/1020 kbps
Pioneer Kuro 428XD ISF'd
iPhone 4S 16gb
ThinkPad X220
Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to