Their is often a tndancy for support to not read tickets fully and to reply with very much off-page or template responses, particularly where the issue is a little more complex than basic service issues.
More to the point, what issue are you having? - I have seen a few connections go 'bad' after ADSL2+ regrades and it is often caused by either:
1) ADSL2+ highlights extension wiring issues that were not an issue on standard ADSL connections, i.e. yu need to filter at master socket and plug router into master - or run ONE unfiltered pair to where the router is..
2) Some router's firmware don't work well after regrade, e.g. Netgear DG834PN have near zero throughput if not on latest firmware but appear to connect OK - but at a lower sync speed than expected (e.g. 0.1 Mbps throughput - and 4Mbps sync, but 14Mbps Sync and 13Mbps throughput after firmware upgrade) - I've had two of these in the last fortnight on different exchanges.
What is your experience / problem?
Edited by TechGuyUK (Sat 22-Sep-12 13:15:53)