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Standard User ConorMK
(knowledge is power) Wed 31-Oct-12 12:21:32
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Poor Speeds


[link to this post]
 
I am on the 80/20 fibre service and have noticed today that the speeds are a lot slower than what I have had before.

Speed test onm 28/10/2012
http://speedtest.net/result/2270113146.png

Speed test today
http://www.speedtest.net/result/2276515806.png

I have rebooted my modem and router but this hasnt made a difference.

Any problems I should be aware of?

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User RobertoS
(sensei) Wed 31-Oct-12 12:56:28
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Re: Poor Speeds


[re: ConorMK] [link to this post]
 
Looks like heavy downloading from 9am onwards, compared to midday yesterday onwards?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 52.9/14.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User ConorMK
(knowledge is power) Wed 31-Oct-12 13:13:55
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Re: Poor Speeds


[re: RobertoS] [link to this post]
 
Just been on the phone to support and have tested via direct connection to the modem. Seems like the Netgear router is faulty and needs replacing. They are sending out a Technicolor to replace it.

Speed test shows connection at 73.4 via a direct connection.

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM


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Standard User RobertoS
(sensei) Wed 31-Oct-12 13:16:18
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Re: Poor Speeds


[re: ConorMK] [link to this post]
 
And if you put the router back in the circuit, wired ...?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 52.9/14.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User ConorMK
(knowledge is power) Wed 31-Oct-12 13:19:06
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Re: Poor Speeds


[re: RobertoS] [link to this post]
 
Speed drops down to 27mb again.

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User jelv
(knowledge is power) Wed 31-Oct-12 13:58:50
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Re: Poor Speeds


[re: ConorMK] [link to this post]
 
I hope you don't use wireless because the speeds via the Technicolour when using wireless are likely to be very poor.

See http://community.plus.net/forum/index.php/topic,1086...

jelv

Plusnet user since November 2001
Standard User ConorMK
(knowledge is power) Thu 01-Nov-12 14:34:45
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Re: Poor Speeds


[re: ConorMK] [link to this post]
 
Well, the replacement router turned up in the post today so arrived within 24 hours.

Plugged it in and allowed it time to configure. Speed test done over wires shows normal speeds again.

The wireless seems okay. Walked my W7 laptop around the house and the signal dropped from full 5 bars to 4. Not unreasonable I would have thought.

Will see how things go from here.

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
ISP Representative chrispurvey
(isp) Fri 02-Nov-12 15:04:53
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Re: Poor Speeds


[re: ConorMK] [link to this post]
 
It looks like the new router seems to have done the job.

If anything changes give us a nudge and I'll be happy to help.

Chris Purvey
Plusnet Support Team
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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