The ISP need to arrange an expedited appointment because of the failure by BT OR. This should be within a week and can be at a weekend if appropriate.
The BT OR installer did not turn up for my install and after much complaining to BT they did this for me with an appointment arranged for a Monday and OR rang on the Saturday and asked if they could come then. Person who came said they were asked(!) to work Saturdays but normally no work was planned for then!
BT Infinity 2 - IP profile 77 / 20 - super fast!
Previously BE Unlimited - 21,000 Download 1,200 Upload but then moved house - 6,500 Down, 1Mb/s up - gutted!
Ex <n>ildram , been to SKY MAX - 15,225 Download