This forum has been recommended by a pal and this is my first post. I'm hoping for advice- especially from someone in the know at PlusNet!
Our home phone and broadband went down yesterday afternoon and remains down at lunchtime today. I called PlusNet last night who told me they'd do some tests and get back to me. They didn't. I rang them again this morning and was told the tests had shown the fault was "outside the premises" (which I already knew), and the fault had been reported to BT Openreach. They helpfully gave me their number plus the fault report reference number, comprising 15 letters and numbers.
When I got through to Openreach, I was told that 1. the reference number was "of the wrong sort" and 2. no such fault had been reported. Also that I needed to talk to Plusnet about it.
This I promptly did. They expressed surprise at BT's response to the reference number and insisted that BT knew all about it. I rang BT again, to be told I was in touch with the "wrong team" (no mention of that the previous time) and that there was nothing they could do.
So where do I turn now? I find nothing more infuriating than this game of being shuffled between parties, each denying responsibility. But I must say that I've been with PlusNet for donkey's years and have found them excellent. I'm sure the problem lies elsewhere...
Meanwhile, we're cut off from phone and internet (I'm posting this from work). Teenagers trying to study for crucial exams, teacher wife trying to do reports etc before Xmas hols... nightmare. Please advise!!
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