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Standard User broadbandjockey
(member) Thu 20-Dec-12 20:57:58
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Phone and FTTC service start dates


[link to this post]
 
I'm getting close to migrating in to Plusnet FTTC, with phone service linked.

I've had a practice run signing up, and noted you can choose any working day, up to 21 days in advance for the FTTC migration. That's fine

What about the phone service ? I'm with BT now, and I paid 12 months rental in advance, on Jan 24th 2012, so I'd like Plusnet to take over the line as close to Jan 24th 2013 as possible.

How do I achieve that ?
Standard User brianjn
(member) Sat 22-Dec-12 12:56:05
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Re: Phone and FTTC service start dates


[re: broadbandjockey] [link to this post]
 
From my experience joined NP on FTTC on 16th Nov and they moved my phone on 30th Nov,
From what I understand they activate your broadband and then put in the request to move phone which has at least a 10 day lead time from your FTTC activation.

My phone changed over no problem with PN but BT bombarded me with emails about the switch away from them.
Standard User broadbandjockey
(member) Sat 22-Dec-12 20:05:15
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Re: Phone and FTTC service start dates


[re: brianjn] [link to this post]
 
Thanks Brian,

That'll be fine for my migrations


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