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Standard User hk11
(fountain of knowledge) Thu 27-Dec-12 10:44:24
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CISAS Deadlock reference number


[link to this post]
 
Having had no direct answer to my question via the Plusnet customer question system or on the Plusnet community forum I am asking on here how I would contact Plusnet for a CISAS Deadlock reference number, which I have been told I need?

I acknowledge KellyD's offer of help on here and on their community site, but as it appears I am unable to make the question clear enough for them to answer, I have no alternative but to take the matter to the next step.


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User Oliver341
(knowledge is power) Thu 27-Dec-12 10:56:16
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Re: CISAS Deadlock reference number


[re: hk11] [link to this post]
 
In reply to a post by hk11:
Having had no direct answer to my question

What's the question?

Oliver.
Standard User jelv
(knowledge is power) Thu 27-Dec-12 11:11:03
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Re: CISAS Deadlock reference number


[re: Oliver341] [link to this post]
 
We'd all like to know that, but I think the answer is 42.

jelv

Plusnet user since November 2001


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ISP Representative KellyD
(isp) Thu 27-Dec-12 11:37:29
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Re: CISAS Deadlock reference number


[re: hk11] [link to this post]
 
As we discussed on the community thread, I reinstated your access to raise tickets so you can raise a ticket asking for one, but we don't know what the problem is, or even your question, and you won't attempt to clarify so we can't fix it.

As a result, this is just wasting both our time. Why don't you just tell us what your problem is so we can fix it.

Kelly Dorset
Plusnet
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User hk11
(fountain of knowledge) Thu 27-Dec-12 11:46:35
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Re: CISAS Deadlock reference number


[re: KellyD] [link to this post]
 
In reply to a post by KellyD:
Why don't you just tell us what your problem is so we can fix it.


I've tried, but I don't seem to be able to get through to you. In summary it's OK for you to repeat the same question over and over again, but if I do it you remove my ability to view your entire website or even post on a public forum such as Facebook, even though I've done exactly as you instructed!

New question for ref number left on your system.


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User Uilebheist
(legend) Thu 27-Dec-12 11:47:47
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Re: CISAS Deadlock reference number


[re: hk11] [link to this post]
 
Well, you'd have to ask the question first and give the ISP a chance to reply. Quoting CISAS they don't deal with "Complaints that we feel have no real substance or that are made only to create trouble for a company.".
I wouldn't surprised if they decided that a question not really asked counts as a "complaint with no real substance".
edit - since you've made another reply while I was typing this. You need to state your complaint in a way that it makes sense to somebody other than you, or CISAS will just reject it anyway.

Edited by Uilebheist (Thu 27-Dec-12 11:49:32)

Standard User jelv
(knowledge is power) Thu 27-Dec-12 11:48:35
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Re: CISAS Deadlock reference number


[re: KellyD] [link to this post]
 
Kelly,

Why don't you give him a CISAS Deadlock reference number so that he can waste their time instead of yours and ours?

jelv

Plusnet user since November 2001
Standard User jelv
(knowledge is power) Thu 27-Dec-12 11:50:06
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Re: CISAS Deadlock reference number


[re: hk11] [link to this post]
 
... and still he won't say what his actual problem is!

jelv

Plusnet user since November 2001
Standard User hk11
(fountain of knowledge) Thu 27-Dec-12 11:54:02
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Re: CISAS Deadlock reference number


[re: Uilebheist] [link to this post]
 
In reply to a post by Uilebheist:
Well, you'd have to ask the question first and give the ISP a chance to reply.


I've done that (on numerous occasions) and here's their reply. :-

"have now removed your ability to log in to respond."


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User GeorgeLloyd
(fountain of knowledge) Thu 27-Dec-12 11:56:58
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Re: CISAS Deadlock reference number


[re: hk11] [link to this post]
 
Why not post the question on here and see if the community can help. However, if you do not pose the question clearly no one is going to be able to help you. Give it a try.

George
plusnet smile
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