An ISP is only notified of the use of a MAC when the associated migration completes. It is not notified when it is submitted by the user to the new ISP, nor when the new ISP passes it to Openreach.
Well, that's interesting. I received my MAC on Dec 20th, I applied on Dec 21st for Fibre broadband, I was quoted earlier this week an 'engineer date' on Jan 21st (though I've questioned why BTO need to visit at all for an FTTC-FTTC migration ?).
Doesn't the MAC expire on Jan 20th ? In which case what will actually happen ?
I know we've had a Christmas break, that's knocked three or four working days out of the equation, but PN do seem to have been painfully slow with my application.
I received a letter on Dec 31st (dated Dec 24th) asking for my MAC, despite giving it at sign up (the sales bloke read it back to me to confirm)
Also, I received an e mail on Dec 21st, confirming half price Broadband for 6 months, yet my DD advance notice, received yesterday, states 19:99/m, i.e full price. I raised a ticket to question what on earth is going on. I've seen no progress at all, on my application for PN's phone service, also applied for on Dec 21st
All in all, I'm rather luke warm about the whole PN experience so far !
Edit 09:08hrs :-
Just received SMS from Plusnet, saying FTTC service should be complete by end on Jan 23rd (three days after the MAC expires ?)
Edited by broadbandjockey (Fri 04-Jan-13 09:08:37)