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Standard User animal007
(member) Thu 10-Jan-13 16:30:24
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Want to sign up but have a problem


[link to this post]
 
Looking at signing up to plusnet but not sure if my phone line has been put on LLU.
When i check the packages on the plusnet site it says i can get free activation if i take the phone line aswell but when it shows the first bill its around £83.

It also says this at the top of the website after i select things and i am not sure if this is normal or if it is because my phone is LLU.

We'll collect the details needed to place your order.

An engineer will need to install a new phone line at your property. Once this has been done your broadband should be activated within 5-7 working days.

Can anyone advise me on anything here please and thanks in advance.

Edited by animal007 (Thu 10-Jan-13 17:31:16)

Standard User RobertoS
(sensei) Thu 10-Jan-13 17:47:34
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Re: Want to sign up but have a problem


[re: animal007] [link to this post]
 
Who is the line with at the moment?

Does this checker recognise your phone number?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User animal007
(member) Thu 10-Jan-13 17:59:04
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Re: Want to sign up but have a problem


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Who is the line with at the moment?

Does this checker recognise your phone number?


Originally it was with pipex homecall but talk talk then took over.
That test says i can get all the options offered so i guess my line has not been LLU'd by talk talk (thank god).

Thanks for the reply smile

Edited by animal007 (Thu 10-Jan-13 18:01:02)


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Standard User kasg
(experienced) Thu 10-Jan-13 18:05:32
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Re: Want to sign up but have a problem


[re: animal007] [link to this post]
 
In that case I'm not sure why Plusnet thinks you need a new line. Did you enter your phone number during sign-up?

Kevin

plusnet Unlimited Fibre
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User animal007
(member) Thu 10-Jan-13 18:10:53
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Re: Want to sign up but have a problem


[re: kasg] [link to this post]
 
In reply to a post by kasg:
In that case I'm not sure why Plusnet thinks you need a new line. Did you enter your phone number during sign-up?


I did but it would not find my address so i had to put it in manualy and this is why i thought my phone line was put on LLU.

The site will show every house number in the street on the list apart from mine.

Edited by animal007 (Thu 10-Jan-13 18:12:39)

Standard User kasg
(experienced) Thu 10-Jan-13 18:17:38
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Re: Want to sign up but have a problem


[re: animal007] [link to this post]
 
Does your address appear on the Royal Mail Postcode Checker? If not, Plusnet doesn't stand a chance!

Kevin

plusnet Unlimited Fibre
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User animal007
(member) Thu 10-Jan-13 18:19:59
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Re: Want to sign up but have a problem


[re: kasg] [link to this post]
 
In reply to a post by kasg:
Does your address appear on the Royal Mail Postcode Checker? If not, Plusnet doesn't stand a chance!


It does show up on there if i put my postcode in so i am not sure why it won't show on the plusnet checker.

I need to pop out for about 40 mins so will check back when i get home and thanks to everyone for the help.

Edited by animal007 (Thu 10-Jan-13 18:22:41)

Standard User XRaySpeX
(eat-sleep-adslguide) Thu 10-Jan-13 20:03:28
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Re: Want to sign up but have a problem


[re: animal007] [link to this post]
 
It should show a breakdown of Today's payment under Your Order on the R.
In reply to a post by animal007:
but when it shows the first bill its around £83.
About £76 is Today's payment for unlimited fibre w/out taking PN phone, if that's what you are after.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User animal007
(member) Thu 10-Jan-13 20:14:51
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Re: Want to sign up but have a problem


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
It should show a breakdown of Today's payment under Your Order on the R.
In reply to a post by animal007:
but when it shows the first bill its around £83.
About £76 is Today's payment for unlimited fibre w/out taking PN phone, if that's what you are after.


Thats the thing, I want to take the phone package aswell and it does state if i do then the £50 activation will be free but it still shows the bill as £83, I am not sure if this is normal and if the discount is added after the sign up.


I will go through the options again and link a screenshot of what i see as it might help a little more.

Pic 1
http://img.techpowerup.org/130110/1768.png

Pic 2
http://img.techpowerup.org/130110/22.png

I know it shows my home number on the pics but that is ok.

Could it be that i am just understanding things wrong?

Edited by animal007 (Thu 10-Jan-13 22:36:10)

Standard User XRaySpeX
(eat-sleep-adslguide) Thu 10-Jan-13 20:38:55
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Re: Want to sign up but have a problem


[re: animal007] [link to this post]
 
Yes, the "Installation Charge £49.99" shows that they are charging you to "install" a new line, which could mean taking it over from Full LLU. If it were BB w/out PN phone, it would show "Activation fee £50.00", so it's not that charge.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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