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Standard User abhijack
(regular) Mon 14-Jan-13 19:14:29
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Pathetic speeds on my Plusnet fibre...


[link to this post]
 
Hurray..Got connected at last...

But not happy with the speed I see... Estimated speeds at time of order : Download - 34 mbps and upload - 6mbps.

Have posted in PN forum but posting here as well to get advice of the many experts here..


Stats from PN member centre:


Estimated line speed :34 Mbps
Current line speed :78 Mbps

Speed I get on speedtest sites:

Download speed; 17 Mbps
Upload speed; 1.36 Mbps

---------------------------------------------------------

So I did a btwholesale diagnostics and here goes the results...


BT wholesale speedtester results:


Download speed :14.34 Mbps
Upload speed: 1.33
Ping Latency: 41.63

Further diagnostics:

1. Best Effort Test: -provides background information.

Download speedachieved during the test was - 14.34 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-0 Mbps.
IP Profile for your line is - 14.73 Mbps


2. Upstream Test: -provides background information.

Upload speed achieved during the test was - 1.33Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

--------------------------------------------------------------------

From Plusnet : Highspeed broadband



Telephone number:
01226xxxxxx
Phone exchange:
BARNSLEY
Estimated line speed:
34Mb (Accurate to within +/- 1Mbit) - Checked on 2012-12-19 14:01:13
Current line speed:
78 Mb



What engineer said from his handheld device test at master socket:


can get upto 128 mbps.
but as package is upto 80 i should be getting about 78 mbps..

Guys plz advice me on what to do about this?
Standard User shalom2005
(member) Mon 14-Jan-13 19:26:04
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Re: Pathetic speeds on my Plusnet fibre...


[re: abhijack] [link to this post]
 
Hi

Your install has been a real nightmare! Did you raise a ticket with Plusnet? You'll need to follow their guidance as it's going to be either their end or yours (which would, I reckon result in a 3rd visit by OR) frown

Not a happy story. I hope it sorts itself out. Perhaps it will settle down overnight.

Best Regards

Steven, Chigwell, Essex
My Broadband Speed Test
Standard User abhijack
(regular) Mon 14-Jan-13 19:37:36
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Re: Pathetic speeds on my Plusnet fibre...


[re: shalom2005] [link to this post]
 
When I phoned a rep a while ago to get the router set up he kinda fobbed me off [well at;east i felt so] by saying it takes 10 days blah blah...

but it cant be such way off estimate right...will wait overnight and if things stay horrible i will use the PN community as I feel they are more helpful than the telephone guys...


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Standard User bluefish2303
(committed) Mon 14-Jan-13 19:57:44
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Re: Pathetic speeds on my Plusnet fibre...


[re: abhijack] [link to this post]
 
Hi abhijack, were your speed tests done wirelessly or using the supplied cable?

My speed tests done wirelessly show an approx 14Mbps drop on the download although the upload is usually not far off the hard-wire mark.

Those figures of yours seem more like ADSL than Fibre??

bluefish on plusnet
Technicolor 582n
My Broadband Speed Test
Standard User nuke_me
(committed) Mon 14-Jan-13 20:01:43
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Re: Pathetic speeds on my Plusnet fibre...


[re: abhijack] [link to this post]
 
abhijack just wondering where is the BT fiber cabinet is it close to your house/flat? very odd why your getting slow speeds.
I'm thinking of moving onto fiber myself, i'm on eclipse at the moment and they have nothing in there packages that comes close to 80/20 at plusnet prices, they say something is coming but i'm getting very bored of waiting.

eclipse internet
Standard User abhijack
(regular) Mon 14-Jan-13 20:09:19
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Re: Pathetic speeds on my Plusnet fibre...


[re: bluefish2303] [link to this post]
 
The results are from wired connection.
Standard User abhijack
(regular) Mon 14-Jan-13 20:10:07
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Re: Pathetic speeds on my Plusnet fibre...


[re: nuke_me] [link to this post]
 
the cabinet is 200 m from my house according to the engineer..
Standard User bluefish2303
(committed) Mon 14-Jan-13 20:19:16
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Re: Pathetic speeds on my Plusnet fibre...


[re: abhijack] [link to this post]
 
OK have you tried this on the plusnet website? (assumes you have logged in hence https).

Scratch that, I see you already tried over on the Community pages...

bluefish on plusnet
Technicolor 582n
My Broadband Speed Test

Edited by bluefish2303 (Mon 14-Jan-13 20:21:27)

Standard User RobertoS
(sensei) Mon 14-Jan-13 20:50:12
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Re: Pathetic speeds on my Plusnet fibre...


[re: abhijack] [link to this post]
 
There have been quite a few reports on these forums of low throughput in the first few hours. Independent of which ISP it is. I'd see how things are in the morning.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User RobertoS
(sensei) Mon 14-Jan-13 20:53:25
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Re: Pathetic speeds on my Plusnet fibre...


[re: abhijack] [link to this post]
 
Please run a BT Performance test then run the diagnostics from the button at the bottom of the results page. Paste the full contents of the downstream results box. Ignore the graphics.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Mon 14-Jan-13 20:54:20)

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