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Standard User OCdragon
(experienced) Tue 15-Jan-13 17:47:37
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Can you keep the PN phoneline while migrates its Fibre out?


[link to this post]
 
As said in the title above, I wish to take up PN's unlimited Fibre and phone package from my existing O2 ADSL2+ Broadband and BT phone for free activation of their fibre. However, would I be able to a) keep the PN's phone line while migrating the fibre only to another ISP if I so wish to in near future once my contract is up, and b) can I do it "vice versa" for phone instead?
Thanks

Intel E4300 OC with 2GB RAMs,Speedtouch 585 Modem/Router and Windows XP Pro

O2 Standard ADSL2+ Broadband!
Standard User RobertoS
(sensei) Tue 15-Jan-13 19:12:46
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Re: Can you keep the PN phoneline while migrates its Fibre o


[re: OCdragon] [link to this post]
 
a) I believe so. It certainly used to be the case. Unless you can find it in the huge mass of Help and FAQs, waiting for one of the reps to pick this up is best. All I can find is the opposite - that to have the phone you must have PN broadband,
Plusnet Broadband Phone Service Terms

Provision of Service
1.The Service is currently only available to customers of Plusnet's broadband services.
but AIUI that refers to joining.

b) Seeing as you don't have to have PN phone to have PN fibre, I can't imagine there would be any problem. Whether you had to wait 12 months, or the full 18 month fibre minimum term is another question.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User OCdragon
(experienced) Wed 16-Jan-13 10:38:59
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Re: Can you keep the PN phoneline while migrates its Fibre o


[re: RobertoS] [link to this post]
 
Thank you for your speedy reply! Your previous line:
Plusnet Broadband Phone Service Terms

Provision of Service
1.The Service is currently only available to customers of Plusnet's broadband services

seems to suggest that I CANNOT keep the PN's phone IF I wish to migrate its PN's fibre only elsewhere to other ISPs in near future! That means my previous question a) is No. It also seems that keep my current BT phone line is more "independent", but slightly more expensive, even for taking up PN's fibre except that I will certainly lose current PN's FREE fibre activation advantages!!!

Thanks

Intel E4300 OC with 2GB RAMs,Speedtouch 585 Modem/Router and Windows XP Pro

O2 Standard ADSL2+ Broadband!


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Standard User RobertoS
(sensei) Wed 16-Jan-13 12:08:46
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Re: Can you keep the PN phoneline while migrates its Fibre o


[re: OCdragon] [link to this post]
 
As I said, that FAQ may apply only to joining, as it was always the case that you couldn't just order the phone side. No doubt a rep will clarify in time smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User XRaySpeX
(eat-sleep-adslguide) Wed 16-Jan-13 13:00:07
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Re: Can you keep the PN phoneline while migrates its Fibre o


[re: RobertoS] [link to this post]
 
It says:
The Service is currently only available to customers of Plusnet's broadband services.
not:
Provision of the Service is currently only available to customers of Plusnet's broadband services.
so it reads that PN phone is never available w/out BB.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User Oliver341
(knowledge is power) Wed 16-Jan-13 13:12:04
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Re: Can you keep the PN phoneline while migrates its Fibre o


[re: XRaySpeX] [link to this post]
 
But none of this is really relevant because RobertoS quoted information relating to the Broadband Phone Service which is their VoIP service. smile

Oliver.
Standard User RobertoS
(sensei) Wed 16-Jan-13 14:31:14
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Re: Can you keep the PN phoneline while migrates its Fibre o


[re: Oliver341] [link to this post]
 
In reply to a post by Oliver341:
But none of this is really relevant because RobertoS quoted information relating to the Broadband Phone Service which is their VoIP service. smile
LOL. Thanks. I found it with the Search and didn't twig that!

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User RobertoS
(sensei) Wed 16-Jan-13 14:31:49
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Re: Can you keep the PN phoneline while migrates its Fibre o


[re: OCdragon] [link to this post]
 
I've raised a ticket asking - but the answer may be a while.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
ISP Representative thatadamwalker
(isp) Wed 16-Jan-13 15:11:06
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Re: Can you keep the PN phoneline while migrates its Fibre o


[re: RobertoS] [link to this post]
 
Hi all,

No, I'm afraid it's not possible to have a phone only with us. As alluded to previously it would either need to be broadband or dual play (phone and broadband).

Adam

Adam Walker
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User RobertoS
(sensei) Wed 16-Jan-13 15:56:30
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Re: Can you keep the PN phoneline while migrates its Fibre o


[re: thatadamwalker] [link to this post]
 
Thanks Adam. That is definitely a change though.

As a point of interest, is there anywhere in the FAQs or T & Cs where it says you can't keep it? Obviously you can't order it by itself, but ...?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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