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Standard User booty
(newbie) Thu 17-Jan-13 12:02:52
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half expected speed on fibre


[link to this post]
 
Hi ,
Yesterday i was connected to fibre with estimated speeds of 75Mb but my current line speed is only 38Mb .
Here is a bt speed test....
Download speed achieved during the test was - 36.61 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-38.72 Mbps .
Additional Information:
IP Profile for your line is - 38.72 Mbps

Upload speed achieved during the test was - 1.83Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps

I live about 150m from the cabinet and around 400m from the exchange.
Any advice/help will be much appreciated.
Thanks
mark.

Edited by booty (Thu 17-Jan-13 12:03:42)

Standard User BatBoy
(legend) Thu 17-Jan-13 12:05:57
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Re: half expected speed on fibre


[re: booty] [link to this post]
 
Looks like you're on the 40/2 package by mistake.


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Standard User booty
(newbie) Thu 17-Jan-13 12:13:55
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Re: half expected speed on fibre


[re: BatBoy] [link to this post]
 
Ahh, didnt know they did a 2mb up , guess its another call to plusnet then .
Thanks for reply by the way smile


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Standard User nuke_me
(committed) Thu 17-Jan-13 12:30:03
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Re: half expected speed on fibre


[re: booty] [link to this post]
 
i've noticed more are popping up with the wrong package on plusnet, is this a growing trend, i hope not because i'm thinking of moving over to fibre plusnet 80/20.

eclipse internet
Standard User booty
(newbie) Thu 17-Jan-13 12:35:46
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Re: half expected speed on fibre


[re: nuke_me] [link to this post]
 
Anyone know how long it should take to get it switched other to correct speed ?
Standard User Oldjim
(fountain of knowledge) Thu 17-Jan-13 12:37:26
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Re: half expected speed on fibre


[re: booty] [link to this post]
 
about 24 hours usually but that is from 40/10 I don't know about 40/2 and I haven't seen any reports of people being put on 40/2 by accident as that isn't a current product so it sounds more like a BT screw up

Edited by Oldjim (Thu 17-Jan-13 12:39:16)

Standard User booty
(newbie) Thu 17-Jan-13 12:38:52
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Re: half expected speed on fibre


[re: Oldjim] [link to this post]
 
In reply to a post by Oldjim:
about 24 hours usually

Thanks
Standard User Oldjim
(fountain of knowledge) Thu 17-Jan-13 12:39:37
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Re: half expected speed on fibre


[re: booty] [link to this post]
 
see my edit
Standard User booty
(newbie) Thu 17-Jan-13 12:43:30
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Re: half expected speed on fibre


[re: Oldjim] [link to this post]
 
In reply to a post by Oldjim:
see my edit


Thanks again , PN have sent the request to bt so will have to wait and see
Standard User BatBoy
(legend) Thu 17-Jan-13 13:04:43
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Re: half expected speed on fibre


[re: booty] [link to this post]
 
Hope it gets sorted soon. You pay peanuts...


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