User comments on ISPs
  >> PlusNet plc


Register (or login) on our website and you will not see this ad.


  Print Thread
Standard User Spasch
(fountain of knowledge) Tue 29-Jan-13 22:42:14
Print Post

Contract question


[link to this post]
 
I'm thinking of switching from O2 - the dire speeds are becoming more frequent and the wife is starting to complain.

Question: if I sign up for a 12 month contract for ADSL, will it be possible to regrade to FTTC when it becomes available in our area (June is the target, but I'm sure it'll be delayed)?

TIA
Standard User Oldjim
(fountain of knowledge) Tue 29-Jan-13 22:44:34
Print Post

Re: Contract question


[re: Spasch] [link to this post]
 
Yes - however you may well lose the discount on the account
Administrator MrSaffron
(staff) Tue 29-Jan-13 22:45:36
Print Post

Re: Contract question *DELETED*


[re: Spasch] [link to this post]
 
Post deleted by MrSaffron
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


Register (or login) on our website and you will not see this ad.

Standard User Oliver341
(knowledge is power) Tue 29-Jan-13 23:26:12
Print Post

Re: Contract question


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Yes, the contract term is added to the remaining months on the ADSL contract

Are you sure about that? I would have thought the old contract and any minimum term would end when the new (fibre) contract begins.

Oliver.
Standard User RobertoS
(sensei) Tue 29-Jan-13 23:55:12
Print Post

Re: Contract question


[re: Oliver341] [link to this post]
 
I'm fairly sure you are right Oliver. Also, as oldjim says, any discounts would cease - though in this case they would probably have ended anyway.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Spasch
(fountain of knowledge) Wed 30-Jan-13 08:41:40
Print Post

Re: Contract question


[re: RobertoS] [link to this post]
 
Excellent, thanks for all the info. I'll arrange my MAC today and wait the 7 days before ordering.
Standard User jelv
(knowledge is power) Wed 30-Jan-13 09:07:29
Print Post

Re: Contract question


[re: MrSaffron] [link to this post]
 
Wrong. The minimum term of the Fibre replaces any remaining existing contract term.
Iím already part way through an annual/18 month contract, can I still upgrade?
Yes, you will be released from any existing contract and a new contract started based on the terms you agree to when upgrading.


jelv

Plusnet user since November 2001
Administrator MrSaffron
(staff) Wed 30-Jan-13 09:30:09
Print Post

Re: Contract question


[re: jelv] [link to this post]
 
Nice to be wrong sometimes.

Deleted to avoid later confusion.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
ISP Representative chrispurvey
(isp) Thu 31-Jan-13 09:52:47
Print Post

Re: Contract question


[re: MrSaffron] [link to this post]
 
Just to confirm for you Spasch
In reply to a post by jelv:
Wrong. The minimum term of the Fibre replaces any remaining existing contract term.
Iím already part way through an annual/18 month contract, can I still upgrade?
Yes, you will be released from any existing contract and a new contract started based on the terms you agree to when upgrading.


this is correct a new contract would commence.

Chris Purvey
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Spasch
(fountain of knowledge) Thu 31-Jan-13 10:34:36
Print Post

Re: Contract question


[re: chrispurvey] [link to this post]
 
In reply to a post by chrispurvey:
Just to confirm for you Spasch
In reply to a post by jelv:
Wrong. The minimum term of the Fibre replaces any remaining existing contract term.
Iím already part way through an annual/18 month contract, can I still upgrade?
Yes, you will be released from any existing contract and a new contract started based on the terms you agree to when upgrading.


this is correct a new contract would commence.
Thanks. I have my MAC so I'll be ordering in a few days.
  Print Thread

Jump to