I ask because I had couple of ‘minor’ issues with the install. First I was connected on the wrong product (40-10 instead of 80-20) and second there was a faulty wire from the power supply feeding the Openreach modem which caused the modem to restart every time the wire was caught.
Tuesday, 22nd Jan, I joined PlusNet ‘unlimited’ from O2 where I was getting around 12-16Meg download with 17-18Meg sync.
On the first day the BT performance test showed I was on the wrong product:
Ping latency 30.00
Download speed 36.66 Mbps; IP profile 38.72
Upload speed 8.43; Upstream IP profile 10 Mbps.
I reported this the same night and straight away Plusnet requested the product upgrade – to be completed with 2 days. I also reported the Openreach power supply issue that night. The following day I was told an Openreach engineer would be coming out to replace my modem.
On the 24th I ran another BT performance test to see is the product had been changed, it had:
Download speed 36.87 Mbps; IP profile 77.44
Upload speed 15.62; Upstream IP profile 20 Mbps.
But strangely, no increase in download speed.
On the morning of the 26th a BT engineer came and replaced the power supply for the Openreach modem. But I am still getting the same poorer than expected download speed. I was expecting 60 something Mbps download. Not that I really need the extra speed but it would be nice as it is supposed to be the 80-20 product.
Speed test results continue to be fairly consistent:
Ping latency 25.38
Download speed 36.99 Mbps; IP profile 77.44
Upload speed 15.79; Upstream IP profile 20 Mbps.
Ping latency 23.75
Download speed 36.9 Mbps; IP profile 77.44
Upload speed 14.06; Upstream IP profile 20 Mbps.
I am wondering if some DLM setting could have become stuck as a result of the initial wrong product and power supply problem, and if it has can Plusnet do anything to release it?