Existing filters shouldn't be needed, but neither should they cause any problems. They may even be necessary for some Sky boxes.
I would have thought the broadband should be live at the Plusnet end on install day.
I assume so far as you know the users have connected the router correctly to the modem? With the red-coded ethernet cable between LAN1 of the modem and the red LAN socket of the router?
Which red light is on, and has any turning off and on been done?
My broadband basic info/help site - www.robertos.me.uk
| Domains,website and mail hosting - Tsohost
Connection - Plusnet
UnLim Fibre (FTTC). Sync ~ 54.3/15.4Mbps @ 600m. - BQM
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- Jean-Antoine Petit-Senn.
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