Seeing as the move from MAAF to Plusnet almost certainly didn't involve any change at the exchange, this sounds more like a line fault that would have occurred anyway.
That's if it is confirmed as a line fault.
How long ago was your move?
My broadband basic info/help site - www.robertos.me.uk
| Domains,website and mail hosting - Tsohost
Connection - Plusnet
UnLim Fibre (FTTC). Sync ~ 54.3/15.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant."
- Jean-Antoine Petit-Senn.
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