I see Plusnet do a comparable package (unlimited fibre) to BT's offering, and it is a few quid cheaper per month. I also like the fact Plusnet are UK based with UK Support.
If I were to leave BT for Plusnet (who I know have an 'association' with BT) am I jumping from frying pan to fire?
Would I do better to jump ship entirely and migrate everything back to Sky from whence I originally came before FTTC? Sky's fibre offering isn't quite as good value for money or their speeds as high.
My main concern is getting support when things go wrong. I have had issues with FTTC and voice since I got connected, and trying to by-pass droids at BT to get things done has been a nightmare! I have been quite lucky to get things escalated to Executive Complaints within BT, but you only get 28 days contact with them once the fault is fixed and then you have to go back through the droid process again. Not something I look forward to...
I am an IT Technician by profession, so I don't need help up to the Master socket or within my premises, it's beyond that which concerns me, and not having to deal with tech support who simply will not listen. I do not need to be told to change filters, unplug all other equipment, and/or connect to the master socket yada yada. If there is a problem, I'll have troubleshooted within the property myself already, so need to escalate to the next level more or less from the get go, i.e. via tech support who listen!
BT are a waste of time in this respect. Indian call centres etc.
Sky, not much better than BT, but as a previous customer, have managed to get escalated with some perseverance in the past
Plusnet - ex customer of theirs from sometime early 2000, but left as they were an ISP who were treating customers appallingly at that time. They've clearly improved a lot since then, and are my replacement ISP of choice at present based purely on package features/cost.
Thoughts, guidance, opinions welcome!
Migrate to Plusnet, or forget broadband and use semaphore because they're all as bad as one another anyway?