Hello. I`m posting here to let other people that are thinking of moving to Plusnet know how my order has gone.
A brief history:-
Ordered Phone and Fibre broadband on the 3rd of january this month and choose the 21st,22nd and 23rd as install dates.
On the 7th January I was contacted by a Plusnet agent who informed me there were no Spare Pairs and a Line Plant was required.
I was given a Commited phone Line install date of the 29th. a week later than I had chosen but As I had just moved and although my new property has a BT master socket the phone line had been ripped out from the outside plus it needed the line plant work. So an extra week to sort that out seemed fair.
I was Phoned on the 25th of January and the Plusnet agent told me that I would be getting a simultaneous Phone and BB installation. Thats what I call service.
At 5.28pm on the 28th of january I recieved a text "Unfortunately, there's been a delay to the order for your telephone service." I phoned Plusnet i was told my order had gone back into a delayed state and it was being passed back to the planning department, Plusnet couldn`t get the full details of the nature of the delay.
Since the 28th of January Plusnet has said on no less than 8 ocasions that work would be carried out to get my services up and running. each time apologising for the work not being done and blaming BT Openreach.
I joined the plusnet forum and started a thread in their feedback forum, "Continually have to call Plusnet", It was replied to promptly by a member of Plusnets Digital Care team. I was assured that everything that could be done was being done to resolve the situation.
A Plusnet Digital Care agent wrote on the 15th of February that I would recieve daily updates from him and he was personally going to take ownership of the matter. The last update I recieved from him was the 15th of February!
An Openreach Engineer phoned unexpectedly on the 19th of February. He was outside my property and wanted confirmation that he was at the right address. I met him outside and he told me he was going to put a new line in from the pole to my property. He then noticed the existing wire, went to his van came back with his BT Hawk device and informed me the line terminated about 45m away?. I left him to it.
To date there has been NO new line installation and I am unaware of any other work carried out to expediate the problem. Plusnet has reneged on their promises of daily updates and I have been left with no firm date as to when the services I ordered on the 3rd January will start to be supplied.
Although I am extremely annoyed with Plusnet I hope i havent been too biased..
will let anyone thats interested know how this situation develops.