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Standard User marksim
(newbie) Sun 10-Mar-13 16:52:11
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Problem with ADSL mode on 21cn service.


[link to this post]
 
I had a new broadband service activated on 27/02/13

It seems Plusnet have provisioned this as a 'ADSL' service rather than 'ADSL2+' on the 21cn BT network.

I state ADSL as the router is syncing in G.DMT mode rather than ADSL2+ mode, the router is set to Multimode so should negotiate the best connection available.

I have been waiting for a week now for a simple change to be made to rectify this issue, when I chased this they said it takes a 7 days which has now passed.

I'm not sure if anyone could push this along?

Mark
Standard User jelv
(knowledge is power) Sun 10-Mar-13 17:14:36
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Re: Problem with ADSL mode on 21cn service.


[re: marksim] [link to this post]
 
If you are on a very long line ADSL might be the best you can get. What's your attenuation?

jelv

Plusnet user since November 2001
Standard User yarwell
(sensei) Sun 10-Mar-13 18:11:47
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Re: Problem with ADSL mode on 21cn service.


[re: jelv] [link to this post]
 
In reply to a post by jelv:
If you are on a very long line ADSL might be the best you can get. What's your attenuation?


ADSL2 does better than ADSL at >70 dB attenuation.

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics


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Standard User marksim
(newbie) Sun 10-Mar-13 18:17:03
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Re: Problem with ADSL mode on 21cn service.


[re: jelv] [link to this post]
 
ADSL Status Mode State Up Speed Down Speed SNR Margin Loop Att.
G.DMT SHOWTIME 1088000 8128000 9 34

Should be a bit more speed with adsl2+ looking at kitz checker.

Mark
Standard User Oldjim
(fountain of knowledge) Sun 10-Mar-13 18:40:23
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Re: Problem with ADSL mode on 21cn service.


[re: marksim] [link to this post]
 
Its a muck up - hopefully a rep will spot this on Monday

Edited by Oldjim (Sun 10-Mar-13 18:41:10)

Standard User marksim
(newbie) Mon 11-Mar-13 11:15:16
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Re: Problem with ADSL mode on 21cn service.


[re: Oldjim] [link to this post]
 
Yes I believe a muck up, shame they can't resolve in a timely manor!

Mark
ISP Representative orbrey
(isp) Mon 11-Mar-13 16:23:02
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Re: Problem with ADSL mode on 21cn service.


[re: marksim] [link to this post]
 
Hi, that 8128 does look very much like either MaxDSL or ADSL1 on 21CN - any chance you could PM me your username and we'll get that sorted for you? Sorry about that.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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