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Standard User Edge_Effect
(newbie) Sun 31-Mar-13 20:50:01
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Changing from Bt Infinity to Plusnet fibre ?'s


[link to this post]
 
After being on BT infinity for over 2&half years, I've got to the stage were I'm sick of their BS and speaking to an Indian call centre that haven't got a clue past their scripted answer sheet, so I think it's time for a change, just got a couple of questions;

I'm already on FTTC broadband with BT infinity, if I switch over to Plusnet will an engineer still visit my home?

If so will the white modem be changed for a new one?

Will the 10 day training period on my line be reset?

Will I still need a Mac code off BT?

If anyone's changed from BT infinity to Plusnet Unlimited Fibre, have you seem much of a difference in service\speed\p2p downloads\gaming\ping etc..?

Cheers for any help
Standard User Oldjim
(fountain of knowledge) Sun 31-Mar-13 22:00:36
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Re: Changing from Bt Infinity to Plusnet fibre ?'s


[re: Edge_Effect] [link to this post]
 
At present switching from one fibre supplier to another seems to be fraught with problems - admittedly I have only read about going from Sky to Plusnet but I have no reason to believe that going from BT will be any different.
Basically BT wholesale/openreach seem to have screwed up badly so I would suggest waiting a bit
Standard User kasg
(fountain of knowledge) Mon 01-Apr-13 10:44:22
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Re: Changing from Bt Infinity to Plusnet fibre ?'s


[re: Oldjim] [link to this post]
 
I thought the problem was switching from FTTC on an LLU line, I don't see why switching from BT to Plusnet would be a problem.

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST


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Standard User kasg
(fountain of knowledge) Mon 01-Apr-13 10:47:20
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Re: Changing from Bt Infinity to Plusnet fibre ?'s


[re: Edge_Effect] [link to this post]
 
In reply to a post by Edge_Effect:
I'm already on FTTC broadband with BT infinity, if I switch over to Plusnet will an engineer still visit my home?

Not sure, it shouldn't be necessary but the order process might not be able to prevent it.
In reply to a post by Edge_Effect:
If so will the white modem be changed for a new one?

No reason why it should be.
In reply to a post by Edge_Effect:
Will the 10 day training period on my line be reset?

What 10-day training period? smile Seriously, DLM may be reset, which may result in your connecting at a higher speed for a while.
In reply to a post by Edge_Effect:
Will I still need a Mac code off BT?

Yes.

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User Oldjim
(fountain of knowledge) Mon 01-Apr-13 11:04:04
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Re: Changing from Bt Infinity to Plusnet fibre ?'s


[re: kasg] [link to this post]
 
Hopefully you may be correct but I haven't seen any evidence of it as yet
Standard User kasg
(fountain of knowledge) Mon 01-Apr-13 11:11:36
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Re: Changing from Bt Infinity to Plusnet fibre ?'s


[re: Oldjim] [link to this post]
 
In reply to a post by Oldjim:
Hopefully you may be correct but I haven't seen any evidence of it as yet

Certainly several people have reported painless FTTC migrations in the past but perhaps I haven't seen any recently.

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User speedyrite
(regular) Mon 01-Apr-13 11:24:43
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Re: Changing from Bt Infinity to Plusnet fibre ?'s


[re: kasg] [link to this post]
 
I thought the problem was switching both voice & FTTC services from an LLU line AND wanting to keep the existing landline number for the voice service.

From what I've read, the workaround (if you're not bothered about keeping the existing landline number) seems to be to order a new line from the receiving provider (probably at some additional cost), presumably resulting in a new phone number for the voice service, and to cancel with the existing provider thus losing the existing phone number.

Is that the situation? Or is it worse than that (or maybe not as bad as that)?!
Standard User Edge_Effect
(newbie) Mon 01-Apr-13 11:50:08
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Re: Changing from Bt Infinity to Plusnet fibre ?'s


[re: kasg] [link to this post]
 
What 10-day training period? smile Seriously, DLM may be reset, which may result in your connecting at a higher speed for a while.
This is whats being quoted on Plusnet's site thats why I asked.

Will speeds go up and down?

Yes, fibre broadband uses the same technology (Dynamic Line Management) as standard broadband to give you the best possible service.

You'll probably see your speed vary over the first 10 days, as the broadband system runs tests to find the best combination of stability and speed for your service.

This can cause your speeds to go up and down. You may even get disconnected a few times. Don't worry, this doesn't mean there's a problem, so please bear with it.

Edited by Edge_Effect (Mon 01-Apr-13 11:52:25)

Standard User broadbandjockey
(member) Mon 01-Apr-13 12:10:02
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Re: Changing from Bt Infinity to Plusnet fibre ?'s


[re: kasg] [link to this post]
 
In reply to a post by kasg:
In reply to a post by Oldjim:
Hopefully you may be correct but I haven't seen any evidence of it as yet

Certainly several people have reported painless FTTC migrations in the past but perhaps I haven't seen any recently.


I had a painless FTTC migration from IDNET to Merula in Sept 2011, and an equally
painless migration from Merula to Plusnet in January.

Before that it was an equally painless migration from ADSL LLU NewNet, to FTTC IDNET.

What was a shambles, was the sign up and billing with Plusnet, took countless tickets to sort it out, finally straightened out at the end of February.

Edited by broadbandjockey (Mon 01-Apr-13 12:12:23)

Standard User kasg
(fountain of knowledge) Mon 01-Apr-13 12:18:46
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Re: Changing from Bt Infinity to Plusnet fibre ?'s


[re: Edge_Effect] [link to this post]
 
In reply to a post by Edge_Effect:
You'll probably see your speed vary over the first 10 days, as the broadband system runs tests to find the best combination of stability and speed for your service.

I don't believe the 10-days applies to fibre, though others disagree. The first 48 hours are important, after that it's continuously monitored.

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
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