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Standard User MacLemming
(newbie) Thu 04-Apr-13 11:08:38
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Speed good - but could it be better?


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Hi all,

I had unlimited FTTC broadband fitted through Plusnet around 12 days ago.

Initially, my speeds were 36Mbps down/9Mbps up - the Openreach guy said this would improve during the initial 10 day settling in period (which I have read is actually a load of rubbish?).

I am now wondering if I am on a capped package rather than what I paid for or does it have something to do with DLM?

I am using the BT modem plugged into my Billion 7800N (I did get the same speeds on the Plusnet modem).

Any thoughts?

Thanks.
Standard User kasg
(fountain of knowledge) Thu 04-Apr-13 17:49:31
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Re: Speed good - but could it be better?


[re: MacLemming] [link to this post]
 
In reply to a post by MacLemming:
Initially, my speeds were 36Mbps down/9Mbps up - the Openreach guy said this would improve during the initial 10 day settling in period (which I have read is actually a load of rubbish?).

Yes, very rare for it to improve, much more likely to deteriorate. It is possible that you have been put on 40/10 in error, if so Plusnet should be able to sort this out pretty quickly, but in the meantime, what is your estimated speed according to https://www.btwholesale.com/includes/adsl/main.html ?

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User MacLemming
(newbie) Thu 04-Apr-13 17:53:59
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Re: Speed good - but could it be better?


[re: kasg] [link to this post]
 
Thanks for responding...

The test reports 47 down and 8 up - which would indicate I'm around 11mbps short.

...I'm hoping someone from Plusnet is reading this and may jump in to check/help.


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Standard User kasg
(fountain of knowledge) Thu 04-Apr-13 18:09:09
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Re: Speed good - but could it be better?


[re: MacLemming] [link to this post]
 
What are you using to test the speed? Have you tried the BT Wholesale checker? After doing the test, click on Further Diagnostics, enter your phone number, and post back what is reported as your IP profile.

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User MacLemming
(newbie) Thu 04-Apr-13 18:12:17
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Re: Speed good - but could it be better?


[re: kasg] [link to this post]
 
I was using speedtest.net originally, but the BT checker gives similar figures:

Download speedachieved during the test was - 36.91 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-38.72 Mbps .
Additional Information:
IP Profile for your line is - 38.72 Mbps

Not sure what the IP profile means?
Standard User kasg
(fountain of knowledge) Thu 04-Apr-13 18:18:34
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Re: Speed good - but could it be better?


[re: MacLemming] [link to this post]
 
In reply to a post by MacLemming:
I was using speedtest.net originally, but the BT checker gives similar figures:

Download speedachieved during the test was - 36.91 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-38.72 Mbps .
Additional Information:
IP Profile for your line is - 38.72 Mbps

Not sure what the IP profile means?

It means you have been provisioned on 40/10 as an IP profile of 38.72 is exactly equivalent to a full speed sync at 40Mbps. Now, this might have been deliberate on Plusnet's part, because I know that they provision people with fairly low estimates on 40/10 rather than 80/20. I'm not sure where yours, at 47/8, would fit, but I would not be surprised if it were sufficiently low for this to have happened. The problem is that, until you try it, you don't know how fast a line will actually connect at, so I know some have questioned Plusnet's policy on this. I think you can get them to try you on 80/20 if you ask nicely.

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User MacLemming
(newbie) Thu 04-Apr-13 18:23:36
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Re: Speed good - but could it be better?


[re: kasg] [link to this post]
 
Excellent information - much appreciate your time in looking into this.

...I'm gonna try my luck with Plusnet!
ISP Representative KellyD
(isp) Fri 05-Apr-13 09:54:36
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Re: Speed good - but could it be better?


[re: MacLemming] [link to this post]
 
I'll get someone to check...

Kelly Dorset
Plusnet
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
ISP Representative orbrey
(isp) Fri 05-Apr-13 10:17:04
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Re: Speed good - but could it be better?


[re: MacLemming] [link to this post]
 
Hi,

Can't place a modify order at the moment as your phone line order is still going through I'm afraid. Soon as that's complete though we'll make sure to get the upgrade going, once it's placed it should be complete the following (working) day smile

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User MacLemming
(newbie) Tue 09-Apr-13 12:21:11
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Re: Speed good - but could it be better?


[re: orbrey] [link to this post]
 
Things have progressed...

Although you said you could not modify the order due the phone line migration still going through - I had (prior to your comment) placed a similar request on the Plusnet site regarding my speed.

Long story short they have upgraded me to 80/20 over the weekend.

Now whilst my upload speeds have shot through the roof, my download has stayed exactly the same, which I find slightly dubious.

My BT Wholesale Checker reports the following:

Download speedachieved during the test was - 36.61 Mbps
For your connection, the acceptable range of speedsis 16 Mbps - 64.35 Mbps .
Additional Information:
IP Profile for your line is - 64.35 Mbps

Upload speed achieved during the test was - 16.34Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Any ideas?

Thanks.
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