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Standard User MrTAToad2
(eat-sleep-adslguide) Mon 08-Apr-13 14:25:35
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FTTC upgrade failure


[link to this post]
 
I tried to initiate the FTTC update to 80Mb, but I've sent a message stating that :

The reason given was "Order already exists for the same line identifier :".

Modify order type:

An attempted move from ADSL 1 on WBC to ADSL2+An attempt to change the upstream capping


Apprarently they should be responding to this, but why they think I'm on ADSL 1, I don't know...

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ISP Representative orbrey
(isp) Mon 08-Apr-13 16:22:09
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Re: FTTC upgrade failure


[re: MrTAToad2] [link to this post]
 
Hi there,

Unsure what the actual order on the line would be, but happy to take a look for you if you could DM your username or post the ticket ID? Either way we can chase it up if you wish.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User MrTAToad2
(eat-sleep-adslguide) Tue 09-Apr-13 01:00:17
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Re: FTTC upgrade failure


[re: orbrey] [link to this post]
 
Message has been sent!

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ISP Representative orbrey
(isp) Tue 09-Apr-13 09:29:30
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Re: FTTC upgrade failure


[re: MrTAToad2] [link to this post]
 
And replied, cheers for that smile

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User MrTAToad2
(eat-sleep-adslguide) Tue 09-Apr-13 11:33:59
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Re: FTTC upgrade failure


[re: orbrey] [link to this post]
 
As the estimated line speed is now 80Mb, does it mean the upgrade has gone through (from 40/10 to 80/20) ?

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ISP Representative orbrey
(isp) Tue 09-Apr-13 12:03:32
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Re: FTTC upgrade failure


[re: MrTAToad2] [link to this post]
 
Hi there,

No, it hasn't and won't do - as I said in the PM, you're on the Fibre Essentials account which doesn't allow speeds over 40/10. You'd need to upgrade to Unlimited if you wanted to move to the 80/20 speeds.

Hope that helps explain.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User MrTAToad2
(eat-sleep-adslguide) Tue 09-Apr-13 12:21:35
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Re: FTTC upgrade failure


[re: orbrey] [link to this post]
 
That's what I'm trying to do : Upgrade to Unlimited (and at which point I got the message).

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ISP Representative orbrey
(isp) Tue 09-Apr-13 13:52:42
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Re: FTTC upgrade failure


[re: MrTAToad2] [link to this post]
 
Ah, beg your pardon - sorry I missed that. I've just placed the order to upgrade to 80Mb manually so it should complete tomorrow, and I've been able to get the account type changed as well - hope that helps.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User MrTAToad2
(eat-sleep-adslguide) Tue 09-Apr-13 14:18:31
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Re: FTTC upgrade failure


[re: orbrey] [link to this post]
 
Thanks great, thanks!

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Standard User MrTAToad2
(eat-sleep-adslguide) Wed 10-Apr-13 13:34:15
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Re: FTTC upgrade failure


[re: MrTAToad2] [link to this post]
 
The uograde is up and running properly now - thanks!

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