User comments on ISPs
  >> PlusNet plc


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | 4 | (show all)   Print Thread
Standard User scopio
(member) Tue 09-Apr-13 15:57:00
Print Post

Being charged £49.99 activation fee!


[link to this post]
 
Just tried to sign to PN Unlimited Broadband and phone through Top Cash Back and to my surprise there is a £49.99 activation fee on my first payment! Is this new as I thought that if you take the phone the £25 activation was waived!!

PC Full Tower - Self Build OS Windows 7 64bit Laptop Dell Inspiron 1545 - OS Windows 8 Home Premium 32bit Stardock8
ISP O2 All Rounder SamKnows Whitebox connected on 14:02:2013
[IMG]http://www.speedtest.net/result/2294066895.png[/IMG]
http://www.thinkbroadband.com/speedtest/button/13620...
Standard User Oldjim
(fountain of knowledge) Tue 09-Apr-13 16:00:59
Print Post

Re: Being charged £49.99 activation fee!


[re: scopio] [link to this post]
 
It isn't an activation fee it is a line install fee which is a charge where the line needs to be reconnected
Standard User scopio
(member) Tue 09-Apr-13 16:35:29
Print Post

Re: Being charged £49.99 activation fee!


[re: Oldjim] [link to this post]
 
Just phoned PN Sales to query the £49.99 fee and they confirmed that I will not be charged as I have a working phone line already which is with O2! I eventually signed on to PN Unlimited Broadband there and then instead of going through Top Cashback. Will now ask for MAC from O2 and lets hope the service I get from PN is as good as I got from O2! No chance of me migrating to Sky that's for sure!!

PC Full Tower - Self Build OS Windows 7 64bit Laptop Dell Inspiron 1545 - OS Windows 8 Home Premium 32bit Stardock8
ISP O2 All Rounder SamKnows Whitebox connected on 14:02:2013
[IMG]http://www.speedtest.net/result/2294066895.png[/IMG]
http://www.thinkbroadband.com/speedtest/button/13620...


Register (or login) on our website and you will not see this ad.

Standard User pcoventry76
(knowledge is power) Tue 09-Apr-13 17:31:30
Print Post

Re: Being charged £49.99 activation fee!


[re: scopio] [link to this post]
 
that's what I got.. Maybe if you need a new line talktalk might be worth it as they will install a line for free.

PN ofcourse are the better option. Ring sales they can tell you if your line is stopped or ceased. Only ceased needs a new line as it's been physically disconnected from the exchange gear

Edited by pcoventry76 (Tue 09-Apr-13 17:35:57)

Standard User RobertoS
(sensei) Tue 09-Apr-13 17:35:58
Print Post

Re: Being charged £49.99 activation fee!


[re: pcoventry76] [link to this post]
 
In reply to a post by pcoventry76:
PN never came back to me. Seems they dont like dealing with ex staff so stuff them
What's this then?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User pcoventry76
(knowledge is power) Tue 09-Apr-13 17:36:25
Print Post

Re: Being charged £49.99 activation fee!


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
In reply to a post by pcoventry76:
PN never came back to me. Seems they dont like dealing with ex staff so stuff them
What's this then?


I know and I have now changed it literally as you posted
Standard User scopio
(member) Tue 09-Apr-13 18:20:18
Print Post

Re: Being charged £49.99 activation fee!


[re: pcoventry76] [link to this post]
 
But I don't need a new line as my line is with O2 and active. The PN sales person then checked rectified/waived the £49.99 fee, hopefully, as he said my first monthly bill will be £28 appox instead of £74.96. Any way I have asked and got my MAC from O2 and have now given it to PN. Just waiting for confirmation of migration date and later the change over of my phone line.

PC Full Tower - Self Build OS Windows 7 64bit Laptop Dell Inspiron 1545 - OS Windows 8 Home Premium 32bit Stardock8
ISP O2 All Rounder SamKnows Whitebox connected on 14:02:2013
[IMG]http://www.speedtest.net/result/2294066895.png[/IMG]
http://www.thinkbroadband.com/speedtest/button/13620...
Standard User pcoventry76
(knowledge is power) Tue 09-Apr-13 22:39:48
Print Post

Re: Being charged £49.99 activation fee!


[re: scopio] [link to this post]
 
In reply to a post by scopio:
But I don't need a new line as my line is with O2 and active. The PN sales person then checked rectified/waived the £49.99 fee, hopefully, as he said my first monthly bill will be £28 appox instead of £74.96. Any way I have asked and got my MAC from O2 and have now given it to PN. Just waiting for confirmation of migration date and later the change over of my phone line.


Maybe i should ring as the online sales person just said sorry I need to pay £49,99 and that's that. Sky's fault it's messed up anyway
Standard User scopio
(member) Tue 09-Apr-13 23:24:20
Print Post

Re: Being charged £49.99 activation fee!


[re: pcoventry76] [link to this post]
 
I would definitely phone PN sales and query the £49.99 fee if I was you and donít need a phone line reconnection! The online sales just added the fee on for no reason at all! It was only when I phoned PN sales that the sales person checked and noticed I did not need to be reconnected but switched from O2 to PlusNet.
Iíve come to the conclusion that it is better to sign on over the phone than online, at least you can discuss and clarify any issues there and then.

PC Full Tower - Self Build OS Windows 7 64bit Laptop Dell Inspiron 1545 - OS Windows 8 Home Premium 32bit Stardock8
ISP O2 All Rounder SamKnows Whitebox connected on 14:02:2013
[IMG]http://www.speedtest.net/result/2294066895.png[/IMG]
http://www.thinkbroadband.com/speedtest/button/13620...
Standard User RobertoS
(sensei) Tue 09-Apr-13 23:37:00
Print Post

Re: Being charged £49.99 activation fee!


[re: scopio] [link to this post]
 
I think he might need a new line connection.

Have a read of this thread.

The posts at 17:32 and 22:41 slightly contradict each other, unless I'm mis-reading one of them. In particular it had a dial tone, but now he knows it hasn't but doesn't have a phone to check. (Maybe a dial in to the number it gave doesn't work though).

The earlier posts suggest an LLU line that has been ceased. It possibly won't be appearing on BT Wholesale's records, or at least if the cease took place today it won't appear for a few days. If at all.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Pages in this thread: 1 | 2 | 3 | 4 | (show all)   Print Thread

Jump to