I decided to swap from O2 to plusnet, what a mistake I made.
I ordered my fibre broadband to be fitted on the 5.4.13 and booked a day off. Plusnet cancelled this appointment. They rebooked for the 10.4.13.
The engineer came today said he would be twenty minutes. An hour later he returned saying it was not being done, and he was going to kick it back.
I had a update later by email saying my order had been cancelled. Someone called me after and said it was due to a conflict on my line, however my mobile signal gave out. I called back and spoke to someone called Abdullah.
He said there was a conflicting order on my line, I asked how that could be as I had only dealt with plusnet. He said it was nothing to do with plusnet and I should be telling him about the other order. I repeated I had only dealt with plusnet, he was not bothered, just insisted it was my fault.
Now all I wanted was to swap my home phone and broadband to another provider, yet I have two days sat at home. Still I do not have broadband £150-£200 out of pocket by not working. Now plusnet have blame me.
I wish I had never bothered