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Standard User peteadsl
(learned) Wed 10-Apr-13 22:57:53
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MIGRATED TO FIBRE 2 DAYS AGO


[link to this post]
 
Migrated from O2 to fibre. Quite pleased at speed it was done, 2 weeks.

Couple of glitches.

One was you have to set up the router yourself and after 2 hrs I rang the help desk to find the internet hadn't been activated. Help were quick to sort it, almost instant.

Second the engineer said he had been told to set it at 40/2 when I ordered 80/20 and was told to expect 69MB. He said it was a wiring connection at the cabinet that set the speed.

Testing on here shows 36/2. The help desk put a query on my profile - it seems to be CSC who you talk to and they put queries onto Plusnet. I'm waiting for an answer as to when it will be fixed.

At the moment I'm quite pleased but want what I expected as soon as possible.

Regards
Pete on O2
Standard User Zarjaz
(knowledge is power) Wed 10-Apr-13 23:25:51
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Re: MIGRATED TO FIBRE 2 DAYS AGO


[re: peteadsl] [link to this post]
 
Second the engineer said he had been told to set it at 40/2

The engineers don't set the speed. Openreach sets the profile as requested by the service provider.

Standard User RobertoS
(sensei) Thu 11-Apr-13 00:24:24
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Re: MIGRATED TO FIBRE 2 DAYS AGO


[re: peteadsl] [link to this post]
 
CSC where?

Ring Plusnet.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.


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Standard User sandacol
(learned) Thu 11-Apr-13 01:43:48
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Re: MIGRATED TO FIBRE 2 DAYS AGO


[re: peteadsl] [link to this post]
 
Hi Pete,
I trod exactly the same path as you in January this year.

The 40/2 order seems to be an issue with their ordering system - I'm guessing you ordered on-line?

After contacting PlusNet, my connection went to the expected 80/20 within a couple of days.

I'm now getting in the region of 73/20 - just a little better than the OR estimate.

So, don't worry, it will all be good very soon.

plusnet

Wifi_Speedtest
Just need to sort out the wireless now . . .
Standard User IanBB
(member) Thu 11-Apr-13 04:05:26
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Re: MIGRATED TO FIBRE 2 DAYS AGO


[re: peteadsl] [link to this post]
 
DO YOU NEED TO SHOUT WITH YOUR SUBJECT LINE?
Standard User peteadsl
(learned) Thu 11-Apr-13 08:50:23
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Re: MIGRATED TO FIBRE 2 DAYS AGO


[re: sandacol] [link to this post]
 
Thanks for the re-assuring answer, I did order on line.

Regards
Pete from O2 to Plusnet fibre 8th April 2013
Standard User peteadsl
(learned) Thu 11-Apr-13 08:52:02
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Re: MIGRATED TO FIBRE 2 DAYS AGO


[re: RobertoS] [link to this post]
 
Ah maybe, I thought it was an outsourced job to CSC the IT company when it probably means Customer Service Centre.

Regards
Pete from O2 to Plusnet fibre 8th April 2013
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 11-Apr-13 12:13:45
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Re: Migrated to Fibre 2 Days Ago


[re: IanBB] [link to this post]
 
Instead of shouting yourself, you could have just re-cased it yourself, viz ^ and then it would perpetuate itself grin

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User dwr
(newbie) Thu 11-Apr-13 18:55:21
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Re: MIGRATED TO FIBRE 2 DAYS AGO


[re: peteadsl] [link to this post]
 
Hi

It sounds as if I'm in the same boat as you. Connected up on Tues, service activated next day. Since then I've been getting some wildly different download speeds ranging from 2meg through to 35meg. But uploads speeds have been consistently low, 1meg or just under for every test. I ordered online too.

I may just contacted PN to query this.

O2Broadband
Standard User RobertoS
(sensei) Thu 11-Apr-13 21:17:20
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Re: Migrated to Fibre 2 Days Ago


[re: XRaySpeX] [link to this post]
 
But it didn't tongue. Maybe it will this time smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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