Couple of glitches.
One was you have to set up the router yourself and after 2 hrs I rang the help desk to find the internet hadn't been activated. Help were quick to sort it, almost instant.
Second the engineer said he had been told to set it at 40/2 when I ordered 80/20 and was told to expect 69MB. He said it was a wiring connection at the cabinet that set the speed.
Testing on here shows 36/2. The help desk put a query on my profile - it seems to be CSC who you talk to and they put queries onto Plusnet. I'm waiting for an answer as to when it will be fixed.
At the moment I'm quite pleased but want what I expected as soon as possible.
Pete on O2